Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Aachen; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading global service provider is seeking a German-speaking Customer Service Specialist to join their team in Greece. You will support customers through various channels while ensuring high satisfaction and security. The role offers an attractive salary, relocation support, and opportunities for professional growth within a diverse and certified multinational environment.

Leistungen

Relocation support including flight tickets and accommodation

Competitive salary with extra salaries

Health care benefits

Free online Greek language courses

Professional growth opportunities

Qualifikationen

• Experience in customer service or customer-facing roles preferred.
• Ability to work under stressful situations with customers.
• Can-do attitude, willingness to learn, and reliability are essential.

Aufgaben

• Support customers via phone, chat, and e-mail.
• Prevent fraud, protect data, and safeguard customers.
• Track and follow cases to ensure they are closed efficiently.

Kenntnisse

Fluency in German

Good communication skills in English

Exceptional communication and soft skills

Problem-solving skills

Tech savviness

Ausbildung

EU citizenship or valid work permit for Greece

Tools

CRM tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard the customers of a leading Mobile Bank.

TP in Greece collaborates with the leading Mobile Bank, helping you manage your bank account on-the-go, track expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

In the Customer Service team, you will be the frontline of the bank to the German-speaking market, providing excellent customer experience. You are not just the first layer of support but also the first layer of protection. Preventing fraud, protecting data, and safeguarding our customers are key facets of this role!

Take a step forward and join us in Greece!

What you will do:

• Support customers via phone, chat, and e-mail
• Prevent fraud, protect data, and safeguard customers
• Be an ambassador of our client
• Track and follow cases to ensure they are closed efficiently and promptly
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets set out by the client statement of work as well as internal targets

What you will bring:

• Fluency in German
• Very good written and oral communication skills in English
• Exceptional communication and soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness; experience with CRM tools preferred
• Ability to work under stressful and testing situations with customers
• Experience in customer service or customer-facing roles preferred
• Can-do attitude, willingness to learn, and reliability are essential to your success in this role!
• Must hold EU citizenship / EU Passport or valid work permit for Greece
• Willingness to relocate to historic Athens, Greece, or be a local candidate

What we offer:

• Complete support to assist your relocation to Greece (covering flight tickets, hotel accommodation, and house search support — all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive bonuses!
• Health care benefits and numerous discounts
• Full training by certified instructors
• Professional growth and development opportunities
• Special events, community, and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career with a multinational company, gaining valuable experience and skills while representing one of the biggest brands worldwide. You will be part of a company that promotes diversity and offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

Find out more

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Kundenberater, Kundenservice, Kundenberatung, Quereinsteiger, Teilzeit, Vollzeit, Vertrieb, Büro, call center, customer service, customer support, German speaker, German speaking, Deutsch