Desktop Support Technician L2 DE

Excis Ltd; Frankfurt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading global IT support company is hiring a Desktop Support Technician in Frankfurt. This role involves providing IT support, managing hardware and software, and collaborating with various teams. Join a supportive culture focused on growth and success in a family-like environment.

Qualifikationen

• Experience in IT support for hardware and software.
• Familiar with ServiceNow for incident management.
• Proactive and able to work in a team-oriented environment.

Aufgaben

• Provide IT support via phone, email, and onsite visits.
• Deploy and maintain IT equipment, including PCs and mobile devices.
• Handle reporting and management tasks related to IT services.

Kenntnisse

Problem Solving

Communication

Customer Service

IT Asset Management

Jobbeschreibung

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT FRANKFURT AM MAIN, GERMANY!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Your journey with Excis will be one of growth and achievement!

What You’ll Do :

• Provide IT support for incidents, service requests, and general queries via phone, remote access, email, and onsite visits; resolve issues using ServiceNow and document actions accordingly.
• Deploy and maintain IT equipment (PCs, laptops, Cisco phones, mobile devices, etc.), support application rollouts, perform asset management, and act as a liaison between IT Operations, customers, and external service providers.
• Perform reporting and management tasks, including escalation handling, SLA adherence tracking, knowledge sharing, and maintaining internal IT processes and documentation.