Customer Support - German Market

FH Collective Academy; Hamburg; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A customer service company is looking for German-speaking Customer Support Specialists for a hybrid role in Malta. The position offers a permanent contract with competitive pay, focusing on customer inquiries via email and chat. Responsibilities include providing accurate support and collaborating with internal teams. Ideal candidates will have attention to detail and basic Microsoft Office skills. Relocation support and career progression opportunities are provided.

Leistungen

Quarterly government support

Performance bonus

Relocation support

Qualifikationen

• German speaker with good English skills.
• Basic proficiency in Microsoft Office.
• Strong attention to detail and willingness to learn.

Aufgaben

• Respond to customer inquiries via email and chat.
• Provide accurate information using appropriate tools.
• Meet individual and team performance targets.
• Escalate complex issues per company policies.
• Collaborate with internal teams to improve processes.
• Participate in training programs.

Kenntnisse

German speaker

Excellent customer service

Attention to detail

Problem-solving

Tools

Microsoft Office (Excel, Word)

Jobbeschreibung

About the Role

We are seeking German-speaking Customer Support Specialists for a hybrid role in Malta. This position focuses on providing excellent customer service via email and live chat only, no phone calls required. The role offers a permanent contract, competitive compensation and opportunities for career growth.

Responsibilities

• Respond to customer inquiries and complaints professionally via email and chat


• Provide accurate and timely information using appropriate tools


• Meet individual and team performance targets


• Escalate complex issues according to company policies


• Collaborate with internal teams to improve processes and customer experience


• Participate in training and onboarding programs

Requirements

• German speaker with good English skills


• Basic proficiency in Microsoft Office (Excel, Word, etc.)


• Strong attention to detail, problem‑solving ability and willingness to learn


• No prior experience required; full training provided

Schedule & Contract

• Rotational shifts: 07:00 – 15:30 & 15:30 – 23:00


• 5 working days per week with 2 days off


• Permanent contract

Compensation & Benefits

• 1650 gross / month (1400 net)


• Quarterly government support (130)


• Performance bonus (up to 200 twice per year)


• Relocation support: flight reimbursement and hotel accommodation during initial weeks, plus collaboration with real estate agencies offering discounted fees for long‑term housing.


• Career progression and training opportunities

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type: Full Time

Experience: years

Vacancy: 1