Customer Success Manager - English

NinjaOne; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A fast-growing technology company in Berlin is seeking a Customer Success Manager to enhance customer relationships and drive product adoption. The role involves working closely with key clients, analyzing product usage, and serving as the trusted advisor for partners. Candidates should have excellent consultative skills, an analytical mindset, and a passion for customer advocacy. The position offers competitive compensation and various benefits, along with a vibrant work environment in Berlin.

Leistungen

Lunch covered 3 times/week

Access to Corporate Benefits Platform

Professional training opportunities

Competitive compensation

Collaborative work environment

Qualifikationen

• Exceptional consultative skills, able to communicate clearly and inspire.
• Resilient and calm approach during customer issues.
• Experience as a Customer Success Manager with account ownership.

Aufgaben

• Establish connections with key partners, from support agents to CxOs.
• Advocate for customers, ensuring effective usage of solutions.
• Analyze product usage data to improve adoption and reduce churn.
• Build relationships to identify upsell opportunities.
• Document activities and forecast opportunities accurately in Salesforce.

Kenntnisse

Consultative skills

Customer advocacy

Analytical mindset

Organization skills

Excellent communication

Problem-solving

Tools

Salesforce

Jobbeschreibung

Overview

Over the last seven years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust NinjaOne. We’re scaling our Customer Success Management team to proactively drive adoption across our existing customer base through onboarding, upselling and cross selling. You’ll advocate for your partners internally and focus on an outstanding customer experience. As a NinjaOne Customer Success Manager you will be responsible for building and maintaining strong, long-lasting customer relationships. You will become the trusted advisor and “go-to” person for your partners and will focus on helping them to succeed with their business objectives.

Location: Berlin, Germany

Responsibilities

• Work along with a pre-defined group of our largest and most important customers; Establish connections to partners ranging from support agents to CxOs
• Be the Trusted Advisor to the customer, going the extra mile to ensure they are leveraging our solution effectively
• Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn; Evangelize and guide customers to implement improvements
• As the “single point of contact” for your partners, you will build relationships to identify, qualify, sort, and develop your own cross sell and upsell opportunities
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Other duties as needed

Qualifications / About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As a customer advocate and product expert, you excel at influencing and inspiring customers – with the ultimate goal of developing more NinjaOne disciples
• Resilient and calm you are able to see customers through issues and escalations
• As an experienced Customer Success Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey
• You are fluent in English
• You combine an analytical mindset with a can-do attitude; You can identify root causes and develop adequate solutions quickly
• Customer-minded, always trying to provide the most value possible
• Excited by working in an ever-evolving and fluid solution-focused environment
• High levels of organization in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customers
• A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, and Professional Services)
• Great Plus: Experienced in the SaaS/cloud industry or within the IT industry specifically

About Us

NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

• Grow personally and professionally with one of the fastest growing companies
• Enjoy your lunch covered by NinjaOne 3 times/week at the office
• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with a curious, kind, international and intercultural workforce
• Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz

Additional Information

• This position is NOT eligible for Visa sponsorship.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.