Customer Success Manager

Bluebird Recruitment; Stuttgart; Hybrid; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A technology-driven recruitment agency is seeking a (Senior) Customer Success Manager in Stuttgart, Germany. The ideal candidate will manage a diverse customer portfolio, ensuring successful onboarding and long-term satisfaction. Applicants should have a strong background in SaaS and a passion for engineering, along with fluency in German. This role involves significant interaction with enterprise clients and the opportunity to influence product strategy in a high-performance environment. Competitive compensation and growth opportunities are included.

Qualifikationen

• Experience in SaaS Account Management / Customer Success in a start-up or scale-up with complex product.
• Management consulting background (Senior Consultant) ideally lean / operations / manufacturing.
• 2 years relevant experience (3 for Senior role).
• Passion or interest in manufacturing / production environments.
• Language: Native German.

Aufgaben

• Own and manage a customer portfolio end-to-end from onboarding to expansion.
• Lead structured onboarding for complex enterprise clients.
• Drive product adoption and quantify customer value creation.
• Troubleshoot issues and coordinate with internal teams for resolution.
• Prepare and run internal and external QBRs.

Kenntnisse

SaaS Account Management

Customer Success

Bidding

Business Operations

Business Sales

Ausbildung

Mechanical engineering degree

Business administration degree

Jobbeschreibung

Company

Assemblio

Role

(Senior) Customer Success Manager

Location

Stuttgart

Language

German (native) English

WFH policy

Hybrid office-first culture; frequent on-site presence required

Industry

DeepTech / Manufacturing SaaS

Product

AI-driven enterprise solution for assembly process planning and optimisation; complex deep-tech software developed at Fraunhofer Institute

Size and functions of local team

20 people today - 15 in R&D - rest in GTM!

Growing GTM function led by CSO

Role description

• Own and manage a customer portfolio end-to-end from onboarding to expansion
• Lead structured onboarding for complex enterprise clients
• Run regular check-ins milestone reviews product feedback loops
• Drive product adoption and quantify customer value creation
• Troubleshoot issues and coordinate with internal teams for resolution
• Prepare and run internal and external QBRs (roadmap success measurement expansion opportunities)
• Develop strategic account plans with the CSO to increase NRR and expand customer footprint
• Engage with diverse stakeholders (shop floor system integrators management C-level)
• Translate customer insights into structured input for Product
• Support creation of reference customers including business cases

Unique about the company (that you don't read online)

• Deep-tech product built on Fraunhofer research not a typical SaaS tool
• Solving multi-million-euro production inefficiencies for enterprise manufacturers
• Land-and-expand motion with expansion potential of 500K–5M ACV
• Strong inbound pull from DAX / MDAX industrial clients despite market slowdown
• Early-stage high-performance environment with direct exposure to founders
• Career-defining opportunity: one of the first CS hires shaping the function from scratch

Growth perspective

• Team Lead CS
• Head of CS
• Account Management Lead

High level of autonomy and ownership in a fast-scaling deeptech company

Must haves : Experience

• Experience in SaaS Account Management / Customer Success in a start-up or scale-up with complex product
• OR management consulting background (Senior Consultant) ideally lean / operations / manufacturing
• 2 years relevant experience (3 for Senior role)
• Passion or interest in manufacturing / production environments
• Language: Native German

Nice to haves

• Mechanical engineering degree with business coursework
• Mechanical engineering relevant practical experience
• Business administration degree (target university)
• Consulting background (Staufen Lean / OPEX consulting etc.)

Salary range & secondary benefits

100K OTE

70 / 30 split (30K variable at 100% attainment)

Quarterly payout based on NRR

Accelerators

• Up to 45K variable at 130% goal
• Up to 75K variable at 160% goal
• Max 2.5 OTE payout cap

Floor conditions

GRR

Hiring process

• 30 min Say-Hello with CSO (Richard)
• 2h in-person Case Study at office (CTO CSO)
• 30 min Meet the team

How to introduce a candidate

Email introduction to Richard (CSO) :

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type

Full Time

Experience : years

Vacancy : 1