Customer Service Representative (Multilingual, Part-Time)

Vanatari; Berlin; Vor Ort; EUR 20.000 - 40.000; Teilzeit

Zusammenfassung

A growing health and wellness company based in Berlin is looking for a Part-Time Customer Service Representative to assist international customers. You'll engage with customers via email and phone, providing support and advice on nutritional supplements. The ideal candidate is fluent in German and English, has strong communication skills, and an interest in wellness. The role offers flexibility and opportunities for professional growth.

Leistungen

Friendly international team

Professional growth opportunities

Flexibility with working hours

Deutschland Ticket

Discounts on Urban Sports membership

Qualifikationen

• Strong communication and interpersonal skills—naturally supportive.
• Experience in customer service is an advantage.
• Interest in nutrition and wellness is preferred.

Aufgaben

• Engage with customers via email and phone.
• Provide knowledge and support on supplements.
• Manage orders, returns, and inquiries efficiently.

Kenntnisse

Fluency in German, Italian, and English

Strong communication and interpersonal skills

Proactive and solution-oriented mindset

Ausbildung

Previous experience in customer service, retail, or a similar role

Tools

Gorgias

Jobbeschreibung

Overview

At Vanatari International GmbH, we are passionate about health, nature, and innovation. From our Berlin office, we create high-quality, vegan nutritional supplements under the brand Vegavero to support a healthier, lifestyle. Our mission is to create products that are not only effective but also natural and tailored to our customers' needs. We take pride in offering exceptional customer support, ensuring that everyone who chooses Vegavero feels valued and guided on their wellness journey.

Now, we’re looking for a Part-Time (20h/week) Customer Service Representative to join our team and help us provide an outstanding experience for our international customers!

Responsibilities

• Engage with customers via email and phone to provide timely and helpful support.
• Provide friendly, knowledgeable advice on our supplements.
• Managing orders, returns, and inquiries efficiently to ensure customer satisfaction.
• Share customer feedback with internal teams to help us improve.

Requirements

• Fluency in one of the following language combinations:
  • German, Italian, and English
  • French, Spanish, and English
• Strong communication and interpersonal skills—you have a natural talent for making people feel understood and supported.
• Previous experience in customer service, retail, or a similar role is an advantage.
• Interest in nutrition and wellness—a background in nutrition or health sciences is a plus, but enthusiasm for the field is just as important!
• A proactive and solution-oriented mindset with great attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Experience with Gorgias is an asset.

Benefits

• A friendly, international team in a growing company that truly cares about health and sustainability
• Professional growth opportunities in the wellness industry.
• Flexibility with working hours
• A Deutschland Ticket
• Discounts on Urban Sports membership

If this sounds like the perfect fit for you, we’d love to hear from you! Send us your CV and a short cover letter explaining why you’d like to join Vanatari.

We can’t wait to meet you!