Customer Service Representative

Roquette; Frankfurt; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading provider of plant-based ingredients in Frankfurt is seeking a Customer Service Representative to manage order handling and ensure customer satisfaction. The role involves collaboration with multiple departments and requires fluent German and English skills, along with experience in logistics or customer service. Join a dynamic team committed to professional growth and innovation.

Leistungen

Dynamic and inspiring work environment

Collaborative team atmosphere

Learning and development opportunities

Qualifikationen

• Commercial training in relevant field like logistics is required.
• Professional experience in Customer Service or Supply Chain is preferred.
• Hands-on experience with SAP systems and MS Office is necessary.

Aufgaben

• Manage the entire order handling process from entry to delivery and complaints.
• Collaborate with various teams to ensure smooth order processing.
• Analyze delivery performance and communicate effectively with customers.

Kenntnisse

Fluent in German

Fluent in English

Customer relation management

Efficient complaint handling

Team collaboration

Ausbildung

Commercial training or Bachelor's in business administration

Tools

SAP

MS Office

Jobbeschreibung

setting.

Customer Service Representative page is loaded

Customer Service Representative

Apply locations Frankfurt time type Full time posted on Posted 4 Days Ago time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id R0023805

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.

Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.

Location: Frankfurt am Main (Hybrid / at least 2 days per week on-site)
Start: Immediately | Full-time

Roquette is a family-owned, global leader in plant-based ingredients and a leading provider of pharmaceutical ingredients.

Want to help us make a difference?

Using plant-based resources, we work together with our customers and partners to develop and offer ingredients that help nourish people better and treat patients more effectively. Each of our ingredients meets unique and essential needs — enabling healthier lives.

The Role:

In this role, you are the central interface between Sales, Marketing, Production, and Logistics. You are responsible for the entire “Order Receipt & Handling” process – from order entry and coordination of the supply chain to delivery to the customer, including complaint management. You serve as the “One Face to the Customer,” ensuring smooth operations and the highest level of customer satisfaction through your dedication. Located in the heart of Frankfurt am Main metropolis, you’ll work in one of the city’s most modern office towers, with a view of the skyline, excellent transport connections, and an environment that fosters communication, efficiency, and well-being. You can always count on the support of an experienced team.

What You’ll do:

• You take full ownership of order management: from receiving and entering complex customer orders to processing and tracking open deliveries, including proactive feedback to customers.

• You handle complaints and returns in a solution-oriented and efficient manner.

• You work closely with Supply Chain, Planning, Production, Sales, and Logistics to ensure smooth order processing.

• You actively contribute to achieving Customer Service goals and play a key role in continuously optimizing our processes.

• You regularly analyze customer-related delivery performance and communicate directly with customer contacts.

• You identify areas for improvement and implement them in collaboration with internal and external partners.

• You take charge of troubleshooting complex cases and find pragmatic solutions, always with the goal of achieving the highest level of customer satisfaction.

What we’ll particularly appreciate about you:

• Completed commercial training (e.g., freight forwarding clerk, wholesale and foreign trade clerk, or industrial clerk); a bachelor's degree in business administration or Logistics is a plus

• Professional experience in Customer Service, Logistics, or Supply Chain — ideally in an international environment

• Hands-on experience using SAP systems and good knowledge of MS Office

• Fluent in German and English; additional languages are a plus

• Enjoy working as part of a team

What we offer:

• A dynamic and inspiring workday filled with diverse tasks that keep things interesting and meaningful

• A supportive, energetic team that values collaboration, celebrates success, and has your back

• Tailored learning and development opportunities to help you grow, professionally and personally, with exciting career paths across the global Roquette Group

If you identify yourself in this position, please apply byuploading your resume and let's start the journey together!

Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.

Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws.

As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.

To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com

About Roquette: “Offering the best of nature”

Roquette is a leading provider of plant-based ingredients, excipients and pharmaceutical solutions dedicated to enhancing the quality and convenience of essential products for consumers and patients worldwide.

Roquette employs more than 11,000 people globally, operating in more than 150 countries through more than 40 manufacturing sites and 20 R&D and innovation centers. The company achieved a turnover of €4.5 billion in 2024.

Harnessing natural resources like wheat, corn and cellulose, Roquette crafts high-performance ingredients and solutions used in everyday foods, oral medications, advanced biopharmaceuticals, and bio-based products.

Roquette is a family-owned company driven by a long-term vision and a constant commitment to innovation. For almost a century, Roquette has been empowering better living and building a sustainable future by offering the best of nature.