Customer Service Agent UK (m/f/d)

Holy Energy GmbH; Berlin; Hybrid; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A dynamic soft drink startup in Berlin is seeking a motivated Customer Service Representative to enhance their customer support. The role involves being the main contact for customer inquiries, internal communication of feedback, and optimizing service processes. Ideal candidates should have experience in customer service, be fluent in English, and possess strong problem-solving skills. This position offers an opportunity to impact the customer experience meaningfully in one of Europe's fastest-growing brands.

Leistungen

Creative freedom

Flexible hours

Modern office in Berlin Mitte

Competitive compensation and equity

High ownership of projects

Qualifikationen

• Experience in customer service and community management.
• Strong ability to resolve customer concerns.
• Adaptability to different types of people.
• Team-oriented mindset. Ready to tackle challenges.

Aufgaben

• Act as the first point of contact for customers.
• Communicate customer feedback internally to improve services.
• Identify and address problems to enhance customer experience.

Kenntnisse

Customer service experience

Fluency in English

Problem-solving

Team spirit

Willingness to work weekends

Tools

Shopify

Jobbeschreibung

About HOLY

• HOLY is the soft drink revolution: With our powdered drinks HOLY Energy, HOLY Hydration, and HOLY Iced Tea, you get amazing taste while maintaining a good conscience - for your body & the environment.
• Already more than 2,000,000 customers: Started in a shared apartment, since April 2021, we have already saved over 30 million plastic bottles - and our community, the HOLY Squad, loves it: 4.6 stars on reviews.io speak for themselves.
• From D2C to Global Omnichannel: In less than four years, we\'ve profitably scaled HOLY to more than 100M€ in revenue exclusively online. Now, we are on the journey to become a Global Omnichannel brand from a pure D2C model.
• We are still just getting started: Supported by renowned investors & partners, we aim to revolutionize the soft drink industry. Healthier, tastier & more sustainable. Our team of 100+ people aims high (Coca-Cola, we\'re coming for you!).

The Process

As we are experiencing rapid growth and have ambitious plans, the optimal start date for the position is today. Nonetheless, we are prepared to patiently await the arrival of the ideal candidate, recognizing that quality ultimately yields the best results.

• Getting to Know You: You will have a 30-minute screening interview with Joscha, our Customer Service Team Lead where you will talk about your experience, HOLY, and the position in more detail and see if our expectations match.
• Case Study & Advanced Discussion: Once you have successfully completed the first interview, you will receive a case study so that we can get an optimal impression of your skills. We will invite you to a second interview (90 minutes) to discuss the case study and other questions. You will get to know other team members and at least one of our three founders.
• Job Offer and Decision: If everything goes well, you will receive an offer and we are ready to embark you this journey together with you!

Any questions or concerns?

If you have any questions or feedback, please send an email to [e-mail].

About the Position

Do you feel at home in customer service and are you happy to take on responsibility? The customer is king is not just an empty phrase for you, but a principle? Would you like to expand the customer support of a fast-growing soft drinks start-up? Then you\'ve come to the right place in our team! Join us on an exciting journey and help us drive the soft drinks revolution. We offer you an exciting insight into one of the fastest-growing consumer brands in Europe, with real development opportunities and lots of fun.

Responsibilities:

• First point of contact for customers: In day-to-day business, you are the first point of contact for all questions, problems, and suggestions from our customers. When problems arise, you get to the bottom of them and find the best solution for the customer. You live proactive customer service through and through and enjoy getting the best out of even the most difficult situations.
• Internal team communication: You are the voice for our customers within the company and ensure that our customers\' feedback is communicated to the team internally. This enables us to continuously optimize our service. After all, nobody knows our customers\' wishes and suggestions better than our customer service team.
• Support our growth: Our rapid growth at HOLY requires constant optimization and expansion of our processes and structures. As part of the team, it is your job to identify and tackle problems and challenges so that we can offer our customers the best possible HOLY experience.

About You

The most important thing is that you\'re motivated to take on real responsibility and that you\'re comfortable with different approaches and different types of people. In addition, to be successful in this role you will need the following things:

• Experience in customer service and/or community management and have a good sense of how to best resolve customer concerns.
• Fluency in English.
• You don\'t run away from challenges, but always find the best solution for customers.
• Strong team spirit, because only as a team can we continuously develop HOLY.
• You are willing and able to work at weekends.
• Ideally, you have already worked with Shopify and other customer service tools.
• You are based in Germany.

Our Offering

• Massive customer impact: Your work will shape what hundreds of thousands of people drink every day
• Creative freedom: We value bold ideas and fast iteration—especially if they start with the customer
• High ownership: You’ll drive projects from start to finish with a high degree of autonomy
• Ambitious, down-to-earth team: Collaborate with kind, sharp people who really care
• Modern setup: Berlin Mitte office, flexible hours, remote-friendly culture
• Competitive comp + equity: You’ll be part of HOLY’s success story
• A product worth building: Just check our reviews—people really love this stuff