Customer Expert for Leader in Photography and Imaging - German - Remote Athens

Dila Recruitment; Düsseldorf; Remote; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading recruitment company seeks a customer service executive for their Düsseldorf office. The position offers competitive salary and relocation support to Greece, aiming to create happy customers through excellent communication and solutions. Applicants should have strong German and English skills, be tech-savvy, and possess a positive attitude.

Leistungen

Support for relocation to Greece

Health care benefits

Free online Greek language courses

Competitive salary with two extra salaries

Full training provided

Opportunities for growth

Qualifikationen

• Strong written and verbal skills in German and English.
• Tech savviness; solution-driven and empathetic.
• Positive and adventurous attitude, willingness to learn.

Aufgaben

• Communicate with customers via phone, chat, and email.
• Track and follow cases efficiently.
• Ensure customer satisfaction and resolve issues.

Kenntnisse

German communication

English communication

Tech savviness

Solution-driven thinking

Empathy

Positive attitude

Jobbeschreibung

Depending on the team that successful candidates will join, responsibilities vary:

• Communicate with customers via phone, chat, & e-mail
• Track and follow cases to ensure they are closed efficiently and in a timely manner
• Provide and maintain strong professional relationships with all partners and show empathy at all times
• Work towards reaching targets set out by the client statement of work as well as internal targets
• Answer customer inquiries and troubleshoot or escalate technical issues faced
• Follow standard diagnostic procedures, focusing on handling frequently asked questions effectively
• Turn every customer into a happy customer!
• Exchange ideas and solutions with colleagues!

What you will bring :

• Strong written and verbal skills in German
• Good communication skills in English
• Tech savviness
• Solution-driven, out-of-the-box thinking
• An empathetic soul with excellent communication skills
• A positive and adventurous attitude
• A willingness to learn and absorb knowledge and experience

What we offer :

• Support for your relocation to Greece, including flight tickets, hotel accommodation, and assistance with house searching (all at no cost to you)
• Competitive monthly salary plus 2 extra salaries per year
• Health care benefits and various discounts
• Full training provided by certified instructors
• Opportunities for professional growth and development
• Special events, community, and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises with relaxing break areas

Key Skills

HR Executive, Recruitment, Internship, AIX, Fleet, Information Technology Sales

Employment Type : Full Time

Experience : Years

Vacancy : 1