Customer Expert for Leader in Photography and Imaging - German - Remote Athens

Dila Recruitment; Berlin; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading recruitment firm is seeking a Customer Expert to handle customer communications primarily via phone, chat, and email. The role includes tracking cases, providing customer support, and maintaining professional relationships. Applicants must be fluent in German and possess strong communication skills in English. Attractive benefits include relocation support to Greece and competitive salaries, making this an excellent opportunity for those looking to grow in a supportive environment.

Leistungen

Complete relocation support

Competitive monthly salary

Health care benefits

Full training provided

Free online Greek language courses

Opportunities for professional growth

Qualifikationen

• Strong written and verbal skills in German.
• Good communication skills in English.
• Tech savviness required.
• Empathetic personality with excellent communication skills.

Aufgaben

• Communicate with customers via phone, chat, and e-mail.
• Track and follow cases to ensure timely closure.
• Provide strong professional relationships with partners.
• Answer customer inquiries and troubleshoot issues.

Kenntnisse

Strong written and verbal skills in German

Good communication skills in English

Tech savviness

Solution-oriented thinking

Empathetic personality

Positive attitude

Jobbeschreibung

Position : Customer Expert

Work model : Remote

Location : Athens, Greece

Employment type : Full-time

What you will do :

Depending on the team that successful candidates will join, responsibilities vary :

• Communicate with customers via phone, chat, and e-mail
• Track and follow cases to ensure they are closed efficiently and in a timely manner
• Provide and maintain strong professional relationships with all partners and show empathy at all times
• Work towards reaching targets set out by the client statement of work as well as internal targets
• Answer customer inquiries and troubleshoot or escalate technical issues they face
• Follow standard diagnostic procedures, focusing on handling the most frequently asked questions effectively
• Turn every customer into a happy customer!
• Exchange ideas and solutions with colleagues!
• Enjoy your time in Greece!

What you will bring :

• Strong written and verbal skills in German
• Good communication skills in English
• Tech savviness
• Solution-oriented, out-of-the-box thinking
• An empathetic personality with excellent communication skills
• A positive and adventurous attitude
• A willingness to soak up all the knowledge and experience offered

What we offer :

• Complete support to facilitate your relocation to Greece (covering flight tickets, hotel accommodation, and assistance with house searching at no cost to you)
• Competitive monthly salary plus 2 extra salaries per year
• Health care benefits and various discounts
• Full training provided by certified instructors
• Opportunities for professional growth and development
• Special events, community, and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises with relaxing break areas

Key Skills

HR Executive Recruitment, Internship, AIX, Fleet, Information Technology Sales

Employment Type : Full Time

Experience : years

Vacancy : 1