CRM Campaign Manager, Deliverability (mfx)

Alumni Network; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading meal kit provider in Berlin seeks a CRM Campaign Manager Deliverability to optimize CRM strategies across 30 international markets. You will monitor deliverability metrics, troubleshoot issues, and implement cross-channel campaigns. Ideal candidates have over 3 years of CRM experience and strong problem-solving skills. The role offers competitive compensation, hybrid work, and various perks. Join a diverse team aiming to change the way people eat forever.

Leistungen

Competitive compensation package

Berlin relocation support

Hybrid working model

Annual learning & development budget

Mental health support

Qualifikationen

• 3 years of experience in CRM, especially in executing CRM campaigns.
• Knowledge in customer lifecycle marketing and metrics affecting email deliverability.
• Strong problem-solving skills for troubleshooting technical issues.

Aufgaben

• Monitor and troubleshoot deliverability challenges using known metrics.
• Educate stakeholders on deliverability trends and updates.
• Implement cross-channel CRM campaigns from segmentation to quality assurance.

Kenntnisse

CRM Campaign Management

Problem-solving

Analytical skills

Project Management

Communication

Jobbeschreibung

The role

As a CRM Campaign Manager Deliverability you will be a part of the Global CRM Operations Team and will be responsible for the execution of the CRM strategy across more than 30 international markets and brands. You will join the CRM Deliverability team to optimize CRM campaigns to reach deliverability KPIs with a high analytical and strategic focus. You will work closely with the CRM Strategy and Product Teams to gain a comprehensive understanding of global strategy and operational activities.

Above all we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you dont tick all the boxes but think youd thrive in this role we would really like to learn more about you.

What you’ll do

• Monitor and troubleshoot deliverability challenges using known deliverability metrics performance and propose actionable measures to mitigate them
• Internally educate and advocate on deliverability updates trends and topics with crm stakeholders and colleagues
• Identify opportunity areas based on email and customer data to create actionable strategies that enhance overall inbox placement
• Exercise proactivity and work autonomously in an agile environment
• Monitor the campaign performance (espec. for deliverability KPIs) and proactively suggest improvements to campaigning and strategic teams.
• Understand requests created by our CRM strategy team and help bring them to life by translating them into our CRM platform.
• Implement cross-channel CRM campaigns from segmentation over message creation to the parametrization and quality assurance of the campaign (possible channels include email push notification in-app messages SMS printed direct mail).
• Pioneer the deployment of complex new campaign journeys and enable other team members to rebuild the setup.
• Take full ownership of the campaigns you create and ensure that the communication meets HelloFreshs standards.
• Proactively suggest and set up AB tests to constantly improve campaign relevant KPIs.
• Take responsibility for identifying CRM trends and initiating projects.
• Collaborate with various stakeholders from the Global Marketing Team.

What you’ll bring

• 3 years of experience in CRM especially in the execution of CRM campaigns.
• Knowledge in customer lifecycle marketing segmentation list management and other metrics that affect email deliverability.
• Strong problem-solving skills to troubleshoot technical issues that affect email delivery conduct audits use monitoring tools and enforce email best practices.
• Project management experience & attention to detail is a strong plus.
• Analytical and critical thinking skills combined with good presentation and communication skills.
• Ability to work autonomously in a fast-moving / fast-growth environment.
• Full professional English proficiency.
• A tech-driven approach.

What we offer

• Elevate your lifestyle! Join one of Europes fastest-growing tech powerhouses in a dynamic phase of expansion.
• Immerse yourself in a diverse global community of 90 nationalities.
• Enjoy a competitive compensation package that goes beyond the norm with perks like a HelloFresh- subsidized Pension Scheme Berlin relocation support and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with an annual learning & development budget German language learning budget and access to the HelloFresh Academy.
• Plus weve got your well-being covered with mental health support transportation perks and working-parent-friendly benefits. From our 24 / 7 gym accesswellbeing platforms like Headspace and Spill to sabbatical leave options HelloFresh is not just a workplace; its a lifestyle of perks and possibilities!

About HelloFresh

HelloFresh is on a mission to change the way people eat forever!

Since our 2011 founding in Europes vibrant tech hub Berlin weve become the worlds leading meal kit provider delivering to over 4.2 million households worldwide in 15 countries across 3 continents.

Our more than 15000 employees from over 70 nationalities are the heart and soul of our diverse fast-paced and dynamic environment where innovation and smart fast action is encouraged.

We will encourage you to make an immediate impact in your area of work as well as empower you to grow your career with us.

Are you up for the challenge

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days.

We are HelloFresh

At HelloFresh we embrace and welcome diversity and we currently employ over 15000 individuals globally who contribute to this. We employ individuals based on their ability to perform a job rather than on the basis of their : race national origin color caste social origin or position gender gender expression sexual orientation religion age disability political opinion marital status or any other characteristic. We encourage everyone to apply and will give everyone equal consideration. We are an equal opportunity employer everyone is welcome at our table.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process please reach out to us at :