CRM Business Analyst (f/m/d) FTE 12 months

Awin Global; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading global marketing firm in Berlin seeks a collaborative Business Analyst to join the CRM team for a 12-month role. Responsibilities include supporting internal stakeholders, managing projects, and documenting business requirements. Candidates should have 2+ years of experience, strong analytical skills, and familiarity with business modelling tools. The firm offers flexible work arrangements, professional development, and a commitment to inclusivity.

Leistungen

Flexi-Week and Work-Life Balance

Remote Working Allowance

Development opportunities

Qualifikationen

• 2+ years of experience in business analysis or product ownership.
• Strong communication and interpersonal skills.
• Experience in writing user stories and running UAT.

Aufgaben

• Conduct analysis to validate problems to be solved.
• Lead project workshops involving stakeholders.
• Document and manage business requirements.

Kenntnisse

Communication skills

Problem solving

Detail-oriented

Interpersonal skills

Tools

SQL

Salesforce

Jobbeschreibung

Overview

CRM Business Analyst (f/m/d) FTE 12 months — Berlin, Berlin, Germany; London, England, United Kingdom; Warsaw, Masovian Voivodeship, Poland.

We’re looking for a collaborative, communicative, and process-oriented Business Analyst to join our CRM team on a 12-month FTE. This role supports internal stakeholders—particularly client services and publisher teams—by improving CRM-related processes and tools. You’ll work closely with business teams to clarify needs, manage ambiguity, and ensure initiatives are aligned with operational goals. While our systems include Salesforce, this is not a technical role, and no certification is required.

As a Business Analyst you will be the liaison between the business and development teams by clearly understanding the problems to be solved and then leading collection, analysis, documentation, and management of business requirements, suggesting design solutions which support Awin’s commercial ambitions. You will be reporting to the Senior Manager leading the Service Workstream in the CRM Department.

Key Responsibilities

• Drive an evidence-based approach by conducting analysis to validate the problems to be solved.
• Lead and facilitate project workshops, engaging stakeholders, subject matter experts and attendees at all levels.
• Elicitation, analysis, documentation, and management of the business’ requirements.
• Identify where a common approach is lacking and propose best practices.
• Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down high-level information into details.
• Write user stories and acceptance criteria to communicate requirements identified.
• Lead UAT business planning and execution. Review QA and write UAT test scripts. Manage UAT with end-users including coordination and user acceptance sign-off.
• Analyse and understand the value of initiatives, supporting our development team in tracking progress against key objectives and ensuring we deliver value for the business.
• Work with the CRM Senior Manager to ensure initiatives you lead drive successful outcomes.

Key Requirements

• 2+ years proven experience in business analysis or product ownership roles.
• Strong communication and interpersonal skills—you build trust and clarity across teams.
• Ability to manage ambiguity and ask the right questions to uncover needs.
• Organized and detail-oriented—you keep projects on track and stakeholders aligned.
• Expertise in modelling and analysis tools, methods and standards (e.g., Use cases, User stories, Business Process Modelling, system analysis, data flow diagrams).
• Strong problem solving, decision making, negotiation, and partnership skills.
• Willingness to learn about and document organizational setup, and develop perspectives on how changes could drive better outcomes.
• Experience of working in an agile environment.
• Experience in writing user stories, acceptance criteria, and running user acceptance testing.
• Ability to write SQL or SOQL is a plus but not required.
• Salesforce knowledge is a plus.

Our Offer

• Flexi-Week and Work-Life Balance: A flexible four-day Flexi-Week at full pay with no reduction to annual holiday allowance, plus various paid special leaves.
• Remote Working Allowance: Monthly allowance to cover part of running costs and support in setting up a remote workspace.
• Flexi-Office: International culture and flexibility through Flexi-Office and hybrid/remote work possibilities across Awin regions.
• Development: Access to Awin Academy training to support professional and personal growth.

About Awin

Established in 2000, Awin is proud of our dynamic, social and inclusive culture. We maintain a virtual Life @ Awin hub for global social activities and are committed to diversity and inclusion. We welcome all backgrounds, identities, and experiences. If you need support during the application or interview process, please let us know.