Content Moderator for lisbon office

The lemon Consulting; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A consulting firm in Berlin is looking for a Content Moderator. The role involves reviewing user reports and ensuring content compliance, requiring fluency in German and English. Candidates should possess excellent communication and organizational skills, with a detail-oriented approach. The position offers a comprehensive benefits package, including private health insurance and relocation assistance.

Leistungen

Meal allowance

Transportation allowance

Private health insurance

Yearly performance bonus

Relocation allowance and assistance

Qualifikationen

• Excellent organizational and time management skills.
• Quick learner and adaptable to new processes.
• No previous customer service experience required.

Aufgaben

• Review user reports regarding website content.
• Conduct content compliance monitoring.
• Make balanced decision to resolve inquiries.
• Propose solutions for improved user support.
• Review sensitive content for compliance.

Kenntnisse

Fluent in German (C1)

Fluent in English (B2)

Excellent communication skills

Analytical mindset

Attention to detail

Jobbeschreibung

Position: Content Moderator

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Review user reports regarding website content
• Daily content compliance monitoring and corrective measures application
• Make well-balanced decisions and help resolve inquiries to defined policies and procedures
• Propose solutions to improve the support of user community
• Review sensitive content, sometimes involving graphic or disturbing subject matter

REQUIREMENTS:

• Native/fluent in German (C1), both oral and written. Fluent in English (at least B2)
• Excellent communicator with highly developed interpersonal skills
• Quick learner and adaptable to learn new processes, concepts, and skills
• Excellent organizational and time management skills
• Analytical mindset with strong attention to detail
• Able to objectively evaluate and classify the content
• No previous experience in customer service center necessary

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Working schedule: Mon-Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential
• Meal allowance
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance