Content Moderator / Customer Service Specialist with German - Portugal (on-site)

Velenosi&Meredith; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An international online safety organization is seeking a Content Moderator / Customer Service Agent fluent in German for an on-site role in Porto, Portugal. This position involves moderating user-generated content, assisting users, and ensuring a safe online environment. Ideal candidates are passionate about digital safety and possess strong communication skills in both German and English. A comprehensive relocation package and a welcome bonus of 3000 EUR are offered.

Leistungen

3000 EUR Welcome Bonus

Comprehensive relocation package

Paid training and full onboarding process

Qualifikationen

• Fluent in German (C2/native) and strong English skills (B2+).
• Passionate about online safety and customer service.

Aufgaben

• Review and moderate user-generated content according to platform guidelines.
• Assist users via chat, email, or internal systems.
• Support a safe user experience by enforcing content policies.

Kenntnisse

German fluency

English proficiency

Jobbeschreibung

Overview

We're Hiring: Content Moderator / Customer Service Agent with German - Porto, Portugal (on-site)

Do you speak German fluently and have strong English skills? Are you passionate about online safety and helping users navigate digital platforms? Join our international team in Porto, where you will play a key role in maintaining a secure and respectful online environment while providing top-tier customer support.

Location: Porto, Portugal (On-site)

EU Passport required

Languages: German (C2/native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts across weekdays and weekends

Welcome Bonus: 3000 EUR (paid upon joining)

Relocation support provided if you're moving from abroad

Responsibilities

• Review and moderate user-generated content according to platform guidelines
• Assist users via chat, email, or internal systems with professionalism and empathy
• Escalate violations or complex issues per internal protocols
• Support a safe and positive user experience by enforcing content policies
• Maintain accurate documentation of interactions and moderation actions

What We Offer

• 3000 EUR Welcome Bonus to support your start in Portugal
• Comprehensive relocation package (including travel & temporary accommodation)
• Paid training and full onboarding process
• A vibrant multicultural work environment in sunny Porto
• Modern office space and supportive leadership
• Real opportunities for career growth in digital operations and customer experience

Help make the digital world a safer place while building your international career.

Apply now and become part of a mission-driven team in Porto!

Contact: [e-mail]