Consultant, Project Success

GAPFISH GMBH; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A technology leader in market research is seeking a Project Success Consultant to manage client relationships and oversee online research projects. This role is crucial as the primary client contact, ensuring customer satisfaction through effective project delivery. Candidates should have a BA/BS degree and at least 4 years of customer-facing experience. Proficiency in Microsoft Excel and strong communication skills are essential. This is a remote position offering competitive salary and professional growth opportunities.

Leistungen

Competitive salary

Comprehensive training

Company-provided laptop

Qualifikationen

• Minimum 4 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines.
• Strong work ethic with self-motivated mindset and drive to achieve goals.
• Detail oriented, self-starter who is eager to learn new skills and concepts.

Aufgaben

• Manage and oversee online research projects while developing relationships with customers.
• Ensure customer satisfaction through enabling project delivery for clients.
• Support client growth strategies and troubleshoot client concerns.

Kenntnisse

Customer-facing experience

Project management

Microsoft Excel

Google Suite

Written and oral communication in English

Ausbildung

BA/BS Degree

Tools

SPSS

STATA

SAS

Jobbeschreibung

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

Job Description

The Project Success Consultant will be working with a technology leader in the market research industry specializing in online and digital methodologies. They will be responsible for managing and overseeing online research projects while developing and growing relationships with customers. The position plays a critical role for the organization as the primary client contact. As part of a global team, the Project Success Consultant is responsible for ensuring customer satisfaction through enabling project delivery for clients, supporting client growth strategies, troubleshooting client concerns, communicating effectively and often with clients, and assisting in upsell opportunities.

Candidates with high initiative and a hands-on/can-do approach to business will thrive in this environment and will be met daily with new opportunities to facilitate the company’s growth. Enthusiastic team players will quickly be able to make their mark in our demanding but stimulating environment where creativity, initiative and superior results are rewarded. This position is remote.

Qualifications

Required Qualifications

• BA/BS Degree
• Minimum 4 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines
• Proficient in Microsoft Excel and Google Suite
• Strong work ethic with self-motivated mindset and drive to achieve goals
• Ability to get on a call with the client and handle yourself professionally and competently
• Detail oriented, self-starter who is eager to learn new skills and concepts
• An innate sense of accountability, ability to provide proactive and thoughtful feedback
• Top quality and ability in written and oral communication in English, additional languages are highly beneficial
• High speed Internet connection to be able to communicate and conduct business worldwide

Preferred Qualifications

• Knowledge of the online market research ecosystem
• Knowledge of programmatic sampling
• Market Research coursework or experience
• Statistical knowledge or working knowledge or SPSS, STATA, SAS
• Ability to speak other languages in addition to English such as Spanish

Additional Information

• Competitive salary, commensurate with experience
• Comprehensive training and opportunities for professional growth and promotion
• Worldwide exposure to the biggest companies in the market research industry
• Company-provided laptop and other facilities to enable work from home
• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading ourAI usage guide.