Commercial Systems Specialist (f/m/x) - Central Europe

Mondi plc; Bad Rappenau; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading global packaging company is looking for a Commercial Systems Specialist to provide support to business users and manage CRM systems. This role requires at least five years of experience in sales operations, proficiency in Microsoft Excel and CRM tools, and fluency in both English and German. The position offers a full-time opportunity with a home office arrangement in Germany.

Leistungen

Learning & Development

Qualifikationen

• At least five years of experience in CRM or sales operations.
• Strong analytical and interpretation skills.
• Capability to work independently with a results-oriented approach.

Aufgaben

• Serve as main contact for business users and IT support.
• Deliver first-level support and troubleshooting.
• Create and maintain documentation and training materials.

Kenntnisse

CRM Key User experience

Microsoft Excel

Analysis tools

ERP systems

Proficient in English and German

Ausbildung

Studies in business informatics or similar

Tools

CRM systems

Qlik Sense

Jobbeschreibung

Commercial Systems Specialist (f/m/x) - Central Europe

Your mission:

Reporting to the Commercial Excellence Manager Corrugated Solutions Central Europe, you will work closely with our central and regional teams, and you will enjoy being part of our continuous journey to success. Your tasks include:

• Serving as the main contact for business users and the IT/CRM support team.
• Delivering first-level support, troubleshooting, and guidance to end users.
• Creating and maintaining documentation, user guides and training materials for all sales systems and tools in use.
• Designing, configuring, and customizing systems to meet business needs.
• Overseeing User Acceptance Testing and facilitating the prompt resolution of identified defects or issues.
• Driving data migration activities, including mapping, validation, and reconciliation.
• Setting data quality standards, governance, and validation rules in the CRM system.
• Monitoring, cleansing, and enriching customer and sales data to ensure accuracy and completeness.

Your profile:

• At least five years of experience in roles such as: CRM Key User, or Administrator, Business Analyst focused on sales, or Sales Operations within an international environment.
• Proficient in Microsoft Excel, analysis tools, and ERP systems; CRM and Qlik Sense knowledge are considered an asset.
• Strong skills in analysing, interpreting, and managing key figures.
• Completed studies in business informatics, business mathematics, business administration, finance, or a similar field.
• Proficiency in English and German.
• Capable of working independently with a focus on achieving results.
• Willing to travel up to 15%.

Our offer:

• An inspiring position in our Corrugated Packaging department
• Start: immediate start possible / November 2025
• Location: Based in Germany, near a Mondi facility; home office arrangement
• Duration: unlimited contract
• Extent: full-time
• Learning & Development

Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.