Commercial Systems Specialist (f/m/x) - Central Europe

Mondi Group; Bad Rappenau; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A packaging and paper company is seeking an experienced CRM Support Specialist to serve as the main contact for business users and provide IT/CRM support. Candidates should have at least five years of experience in related roles and be proficient in both English and German. This full-time position offers an unlimited contract and flexibility for home office arrangements in Germany.

Leistungen

Learning & Development

Qualifikationen

• At least five years of experience in roles related to CRM or sales operations.
• Strong skills in analysing and managing key figures.
• Capability to work independently and achieve results.

Aufgaben

• Serve as the main contact for business users and IT/CRM support.
• Deliver first-level support and troubleshooting to users.
• Design, configure, and customize systems based on business needs.
• Oversee User Acceptance Testing and resolve identified defects.
• Drive data migration activities and ensure data quality standards.

Kenntnisse

CRM knowledge

Microsoft Excel

Analytical skills

Business informatics knowledge

Proficiency in English

Proficiency in German

Ausbildung

Studies in business informatics, business mathematics, business administration, or finance

Tools

ERP systems

Qlik Sense

Jobbeschreibung

Your mission:

Reporting to the Commercial Excellence Manager Corrugated Solutions Central Europe, you will work closely with our central and regional teams, and you will enjoy being part of our continuous journey to success. Your tasks include:

• Serving as the main contact for business users and the IT/CRM support team.
• Delivering first-level support, troubleshooting, and guidance to end users.
• Creating and maintaining documentation, user guides and training materials for all sales systems and tools in use.
• Designing, configuring, and customizing systems to meet business needs.
• Overseeing User Acceptance Testing and facilitating the prompt resolution of identified defects or issues.
• Driving data migration activities, including mapping, validation, and reconciliation.
• Setting data quality standards, governance, and validation rules in the CRM system.
• Monitoring, cleansing, and enriching customer and sales data to ensure accuracy and completeness.

Your profile:

• At least five years of experience in roles such as: CRM Key User, or Administrator, Business Analyst focused on sales, or Sales Operations within an international environment.
• Proficient in Microsoft Excel, analysis tools, and ERP systems; CRM and Qlik Sense knowledge are considered an asset.
• Strong skills in analysing, interpreting, and managing key figures.
• Completed studies in business informatics, business mathematics, business administration, finance, or a similar field.
• Proficiency in English and German.
• Capable of working independently with a focus on achieving results.
• Willing to travel up to 15%.

Our offer:

• An inspiring position in our Corrugated Packaging department
• Start: immediate start possible / November 2025
• Location: Based in Germany, near a Mondi facility; home office arrangement
• Duration: unlimited contract
• Extent: full-time

Benefits: Learning & Development

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future.

Do you want to know more about Mondi?

We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity.

We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.

Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address [e-mail] “safe list” or address book.

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