Client Director

Nexthink; Frankfurt; Remote; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

A leading IT company in Frankfurt is looking for a Client Director to manage renewals and upsells for major accounts. You will lead executive relationship management and collaborate with various teams to ensure client satisfaction and achieve financial targets. Ideal candidates will have extensive experience in enterprise technology sales and be native German speakers. This position offers flexible hours, unlimited vacation, and the option for remote work.

Leistungen

Permanent Contract and competitive compensation

Flexible Hours and unlimited vacation

100% remote work

Free access to professional training platforms

Fully paid leave for caregivers

Qualifikationen

• 10 years of experience selling enterprise technology.
• Native German speaker based in Germany.
• 2 years of experience as a Client Director or equivalent.

Aufgaben

• Provide strategic leadership to clients.
• Manage all Executive relationships between Nexthink and assigned clients.
• Achieve financial targets set for the assigned clients.

Kenntnisse

Customer Service

Account Management

Client Relationships

Service Delivery

Jobbeschreibung

Overview

You will be responsible for renewals and upsells with a defined set of Nexthink largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams including Solution Sales, Solution Consulting Support and Professional Services in supporting our most esteemed clients.

Responsibilities

• Provide strategic leadership to clients
• Be the relationship manager between customers and Nexthink
• Work with the greater Nexthink solution teams to develop a Nexthink solution based on the customers strategic outcomes
• Manage all Executive relationships between Nexthink and assigned clients
• Oversee worldwide development of assigned accounts including the development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients organization from project / IT teams to CxO level
• Develop a clear roadmap and building capabilities across our clients and Nexthink teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients including Licenses Renewals and Professional Services

Qualifications

• 10 years of experience selling enterprise technology in a fast-paced and competitive market
• Native German speaker based in Germany
• 2 years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
• Driven possesses a strong desire to be successful
• Disciplined skilled in managing time and resources sound approach to qualifying opportunities
• Intelligent possesses aptitude to learn quickly and establish credibility

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents Nexthink operates as One Team connecting, collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity, inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges and having fun while working this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 30 days of holidays we offer) plus 3 company-paid volunteer days
• 100% remote work with occasional travels to meet with colleagues and customers
• Free access to professional training platforms to explore your interests and enhance your skills
• 16 weeks of fully paid leave for primary caregivers extendable up to 8 additional months unpaid and 6 weeks of fully paid leave for secondary caregivers
• Feel protected with 24 / 7 accident insurance coverage for any accidents at work or during free time
• Bonuses for referring successful hires after three months of continuous employment

Please note that not all the benefits listed above are available for temporary contract and internship roles. To ensure you have the most up-to-date information we recommend checking with your Recruitment Partner.

Remote Work: Yes

Employment Type: Full-time

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Department / Functional Area: Sales

Experience: years

Vacancy: 1