Center Operations Coordinator

United Way of Massachusetts Bay and Merrimack Valley; Kaiserslautern; Vor Ort; EUR 30.000 - 42.000; Vollzeit

Zusammenfassung

A community-focused nonprofit organization in Ramstein, Germany, is seeking a Center Operations Coordinator to create a welcoming environment for service members and their families. You'll manage daily operations, assist with events, and provide excellent customer service. Suitable candidates will have at least a high school diploma and experience in customer service or event planning. This role offers a flexible schedule, generous paid time off, and opportunities for professional growth.

Leistungen

Generous paid time off

Training and education reimbursement

Opportunities for career growth

Qualifikationen

• Prior experience in customer service, event planning, or related roles is preferred.
• Strong communication skills and a customer-first mindset.
• Ability to manage multiple priorities and work independently.

Aufgaben

• Welcome and orient visitors at the center.
• Assist with daily operations and ensure facility readiness.
• Help plan and deliver engaging programs and events.

Kenntnisse

Customer service

Event planning

Interpersonal skills

Communications

Organization

Proficiency in Microsoft Office

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office Suite

Social media platforms

Jobbeschreibung

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.

Job Title: Center Operations Coordinator
Location: Ramstein, Germany
Status: Full-time, Non-Exempt

Must be a US Citizen with SOFA sponsorship

Why Join Team USO?

If you’re looking for a career with purpose, impact, and heart, the USO is where you belong. Our mission spans the globe—and so does the pride our team feels every day knowing their work supports America’s service members and their families.

At the USO, you will be part of an exceptional, mission-driven team that believes in working hard, lifting each other up, and having fun along the way. We offer:

• Generous paid time off (including volunteer days and military leave)
• Training and education reimbursement
• Opportunities to grow your career inside a respected global organization

For us, this isn’t just work. It’s a calling. And we believe you should love what you do and feel proud of why you do it.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

Make a Difference Every Day

At the USO, we are the Force Behind the Forces®. As a Center Operations Coordinator, you’ll play a key role in creating a welcoming, supportive environment for service members and their families. From greeting guests with a smile to helping plan events and keeping our Centers running smoothly, your work will ensure our troops feel at home—wherever they are in the world.

What You’ll Do

In this role, you’ll be part of a team that keeps our Centers thriving. Your responsibilities will include:

• Be the Face of the Center – Welcome and orient visitors, share information on amenities and programs, and provide excellent customer service and travel support.
• Keep Things Running Smoothly – Assist with daily operations like opening/closing procedures, safety protocols, facility readiness, and inventory management.
• Support Programs & Events – Help plan and deliver engaging programs, activities, and special events both on and off base.
• Bring Our Story to Life – Create flyers, posters, and digital content to promote Center programs. Support social media updates and ensure communications reflect USO brand standards.
• Volunteer Engagement – Assist in coordinating volunteers, track their service, and support their success as part of the USO team.
• Administrative Support – Answer phones and emails, maintain reports and files, and handle light cash-handling responsibilities.
• Team Player – Step in to support colleagues or cover other roles when needed.

What We’re Looking For

We’re seeking someone who is passionate about service, flexible in a fast-moving environment, and excited to contribute to a mission that matters.

Qualifications include:

• High school diploma or equivalent required.
• 0–2 years of experience in customer service, event planning, marketing support, recreation facility operations, or a related role (nonprofit or military community experience is a plus).
• Strong interpersonal and communication skills with a customer-first mindset.
• Organized, reliable, adaptable, and able to manage multiple priorities.
• Comfortable working both independently and as part of a collaborative team.
• Proficiency with Microsoft Office Suite and social media platforms; experience with design tools or desktop publishing is a bonus.
• Ability to exercise sound judgment and handle confidential or culturally sensitive information with professionalism.
• Ability to meet background check, security clearance, and licensing requirements (including driver’s license and, if applicable, passport and foreign driver’s license).

Work Schedule

This is a non-exempt position that requires a flexible schedule, including days, evenings, weekends, and holidays to support Center operations and mission needs.

What Our Team Members Say

“The organization truly cares about its people.”

“I’ve grown so much here. The work is meaningful and the benefits—from PTO to the 401(k) match—are excellent.”

“The impact you feel every day is priceless.”

“We collaborate well and genuinely enjoy working together.”

“The USO’s mission is inspiring. You feel it every day.”

“This is one of the most forward-facing, frontline-serving nonprofits out there.”

Ready to join our team?

Apply today and help us strengthen America’s military service members by keeping them connected to family, home, and country.