After Sales Commercial Operation Analyst (m/f/d)

ENERCON Gesellschaft mit beschränkter Haftung; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen im Bereich Windenergie sucht einen Mitarbeiter für das After Sales Management in Bremen. In dieser Position entwickeln Sie KPI-Dashboards und unterstützen die regionale Koordination. Der ideale Bewerber hat einen Bachelorabschluss und 1–3 Jahre Erfahrung in verwandten Bereichen. Dabei wird Flexibilität in der Arbeitszeit und die Möglichkeit für Home Office geboten. Weitere Vorteile sind umfangreiche Schulungsangebote und 30 Urlaubstage jährlich.

Leistungen

30 Urlaubstage pro Jahr

Möglichkeiten für mehr als 60 % Home Office

Unternehmensfitness und Gesundheitsmanagement

Interne und externe Schulungsmöglichkeiten

Qualifikationen

• 1–3 Jahre Erfahrung in Commercial Operations, After Sales oder Projektkoordination.
• Vertrautheit mit CRM- und ERP-Systemen.
• Fließend in Englisch und Deutsch.

Aufgaben

• Pflege und Entwicklung globaler After-Sales KPI-Dashboards.
• Überwachung von überfälligen Elementen und DSO-Leistung.
• Unterstützung regionaler Teams mit Verhandlungsunterlagen.

Kenntnisse

Analytische Fähigkeiten

Kommunikationsfähigkeit

CRM-Systeme (z.B. Salesforce)

Fortgeschrittene Excel-Kenntnisse

Power BI/Tableau

Ausbildung

Bachelorabschluss in Business, Engineering, Economics oder einem verwandten Bereich

Tools

SAP

Jobbeschreibung

Location: Bremen, HB, DE, 28199 Aurich, NI, DE, 26605

Onsite / Hybrid / Remote: Remote (> 50% remote)

ENERCON has been one of the technology leaders in the wind power sector for 40 years. As the first manufacturer of wind turbines, the company used a gearless drive concept that is a characteristic of all ENERCON wind turbines. ENERCON is also at the forefront in other areas, such as rotor blade design, control technology, grid connection technology, and with its wide range of technological new developments, proves its innovative strength time and again.

You keep After Sales running smoothly: you keep KPIs and the service‑contract pipeline accurate, prepare forecasts and insights, monitor overdues/DSO, and ensure timely invoicing with clear coordination across regions. Your purpose is to turn data into decisions and processes into results, improving performance, reducing friction, and securing sustainable revenue in the service business.

Responsibilities

• Maintain and further develop global After‑Sales KPI dashboards, and prepare regular analysis packs with clear action recommendations
• Manage and update the service contract pipeline, including coverage, conversion, renewals, and preparation of churn and revenue forecasts
• Monitor overdue items and DSO performance, including customer‑profile–based root‑cause analysis
• Manage compensation and bonus data, prepare insights, and support regional teams with negotiation materials
• Ensure efficient and timely invoicing of supplementary services, including escalation and follow‑up on delays
• Organize training sessions, onboarding materials, and peer‑learning formats, and publish best practices and meeting documentation
• Maintain shared platforms, coordinate with international stakeholders, and support continuous process improvements

Qualifications

• Bachelor’s degree in Business, Engineering, Economics, Data/Analytics, or a related field
• 1–3 years of experience in Commercial Operations, After Sales, Services, Finance/Analytics, or Project Coordination (internships count)
• Proficiency with CRM systems (e.g., Salesforce), basic ERP knowledge (e.g., SAP), advanced Excel skills, and familiarity with Power BI/Tableau
• Strong analytical capabilities, high attention to detail, and a structured, proactive approach
• Excellent communication and stakeholder‑coordination skills, paired with curiosity and learning agility
• Fluent in English and German; additional languages are an advantage

Benefits

• Possibility for more than 60 % remote work (home office)
• Flexible working hours through appropriate working time models
• 30 vacation days per year
• Internal and external training opportunities through the ENERCON Academy
• Company health management and extensive health promotion including company fitness (Hansefit and JobRad)
• Company pension scheme and private occupational disability insurance on special conditions as well as financial support for various forms of capital-forming benefits
• Close mentoring for a successful career start (learning on the job)
• Exciting and varied activities in the green growth sector of wind energy

If you don’t meet every single requirement listed above, we still encourage you to apply. At ENERCON, we believe that diverse perspectives and experiences make us stronger. Your motivation and willingness to grow can be just as important as your current skill set.