ACS Customer Service Specialist

Ladgov Corporation; Wiesbaden; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A service support firm in Wiesbaden, Germany, is looking for a Customer Services Support Specialist. This role involves managing customer evaluations and satisfaction data while coordinating service areas. Candidates should have a relevant bachelor's degree with at least 3 years of experience in customer service program management or 6 years in a related field. Proficiency in Microsoft 365 and strong communication skills are essential for this full-time position.

Qualifikationen

• 3+ years of experience in customer service program management.
• 6+ years of directly related experience in an English-speaking environment.
• Proficient in customer service systems.

Aufgaben

• Manage Interactive Customer Evaluation (ICE) comments and surveys.
• Analyze customer satisfaction data and prepare reports.
• Support customer service award programs and recognition events.

Kenntnisse

Customer service program management

Data analysis

Strong communication skills

Project coordination

Analytical skills

Ausbildung

Bachelor’s degree in business or related field

Tools

Microsoft 365

Excel

PowerBI

Jobbeschreibung

Job Title: Customer Services Support Specialist

LOCATION: USAG Wiesbaden, Germany

Position: Full-time

Duties:

• Manage Interactive Customer Evaluation (ICE)comments, surveys, and Commander’s Hotline responses
• Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
• Support customer service award programs and recognition events
• Coordinate and standardize customer-facing service areas across the garrison
• Deliver Interactive Customer Evaluation (ICE)training and promote customer service best practices

Qualifications:

• Bachelor’s degree in business, human resources, or related fieldand3+ years of experience in customer service program management
  — OR —
  6+ years of directly related experience, with 3 years in an English-speaking environment
• Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
• Strong communication, project coordination, and analytical skills