ACE Development Manager

ServiceNow; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading software solution provider is seeking an ACE Development Manager in Munich to drive partner practices, develop business plans, and manage partner relationships. Candidates should have experience in AI integration, coaching partners, and strong communication skills. This full-time role involves close collaboration with partners and requires effective planning and execution to achieve partner success. Approximately 10% travel is expected.

Qualifikationen

• Experience in leveraging or integrating AI into work processes.
• Ability to coach and enable partners effectively.
• Communication skills to convey Partner Programs Requirements.
• Experience with Partner Ecosystem management.
• Strong relationship-building skills.

Aufgaben

• Build and manage Partner Practices through planning and development.
• Drive Ecosystem Governance through communication and execution.
• Work with ServiceNow partners to generate new business.
• Ensure alignment with ServiceNow’s Partner Industry Solutions strategy.
• Collaborate with Marketing to execute joint demand generation plans.

Kenntnisse

AI integration

Coaching partners

Communication

Partner management

Business development

Tools

Salesforce

SAP ERP

.NET

Jobbeschreibung

ACE Development Manager • Munich, Bavaria, Germany

What you get to do in this role

• Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, deliver growth.
• Planning for success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
• Managing the Partner Ecosystem and cross‑functional collaboration across stakeholders through readiness assessment, scoring milestone achievement, partner roadmap sessions, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis metrics reporting.
• Drive Ecosystem Governance through stakeholder communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
• Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos, and ensure partners assist in delivering successful projects across all ServiceNow sales segments in designated geographies (AMS, EMEA, APJ).
• Direct/align partner investment in ServiceNow in areas of greatest opportunity; align partner corporate mission and goals with the people programs and resources at ServiceNow; ensure alignment with ServiceNow's Partner Industry Solutions strategy and, where applicable, Service Provider programs.
• Accelerate Workflow and Now Platform Practice growth via joint GTM plans with associated investment aligned to ServiceNow’s four C requirements: Capacity, Capability, Competency and Customer Success.
• Drive regular partner cadence including pipeline reviews, operational excellence QBRs and EBCs to drive partner and ServiceNow executive alignment.
• Develop and execute capacity plans to assure partners are well positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success through proper competencies, certifications and committed co‑delivery plans.
• Collaborate with Marketing teams to build and execute joint closed‑loop demand generation plans (Partner Prospecting Days (PPD), CxO Roundtables and joint events).

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making or problem‑solving. Includes using AI‑powered tools, automating workflows, analyzing AI‑driven insights or exploring AI’s potential impact on the function or industry.
• Effectively coach & enable partners both remotely and face‑to‑face as needed.
• Communicate Partner Programs Requirements & Benefits across the ecosystem.
• Provide day‑to‑day management of Partner Ecosystem.
• Work closely with ServiceNow Partner Operations and Partner Enablement to ensure reporting and best practice execution.
• Conduct quarterly and bi‑annual business reviews.
• Develop Partner Business Case Program Roadmaps.
• Articulate investment areas needed to enter and progress through the partner program.
• Execute remediation plans.
• Enhance & manage Partner Portal and other systems.
• Work towards partner revenue goals through teaming & subcontracting.
• Build and maintain relationships between the PDC and the partner ecosystem.
• Participate in marketing events.
• Approximately 10% travel.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by addition. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact us for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work: No

Employment Type: Full‑time

Key Skills

• Spring
• Fundraising
• .NET
• Management Experience
• ABAP
• Salesforce
• SAP S/4HANA
• SAP ERP
• Software Development
• Grant Writing
• Child Protective Services
• P&L Management

Department / Functional Area: Sales

Experience: years

Vacancy: 1