Account Operations Manager

Phiture; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading remote workforce provider is seeking an Account Operations Manager who will support strategic client accounts. This role involves managing operational processes, communicating with clients, and ensuring data accuracy across platforms. Candidates should possess a Bachelor’s degree and have 3-5 years of experience in account operations or related fields. Proficiency in Salesforce and advanced Excel skills are essential for success. This is a remote position without visa sponsorship.

Qualifikationen

• 3–5+ years in account operations, project coordination, or client services.
• Strong experience with Salesforce and data analysis tools.
• Excellent prioritization and time management skills.

Aufgaben

• Oversee day-to-day operational processes for client accounts.
• Lead internal cadence meetings and track opportunities in Salesforce.
• Collaborate with clients on operational details and requirements.

Kenntnisse

Account operations management

Client relationship building

Excel data analysis

Salesforce management

Problem-solving skills

Ausbildung

Bachelor’s degree or equivalent experience

Tools

Salesforce

Tableau

Excel/Google Sheets

Jobbeschreibung

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary

As an Account Operations Manager (AOM) at Toptal, you will be the operational backbone supporting our most strategic client accounts. Partnering closely with Sales, Matching, Legal, and Finance teams, you will own the processes, data accuracy, and client communications that ensure smooth engagement delivery, accurate reporting, and exceptional client and talent experiences. From coordinating job fulfillment to maintaining Salesforce hygiene, preparing financial and operational reports, and managing onboarding processes, you will be a key enabler of account success and retention.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• In this role, you will oversee the day-to-day operational processes that keep client accounts running smoothly, from the first open opportunity through active engagements.
• You will lead internal cadence meetings, track and update opportunities in Salesforce, maintain mastersheet and platform data accuracy, and coordinate closely with Sales and Matching to remove blockers and keep hiring pipelines moving.
• You will work directly with client counterparts to align on operational details, follow up on open positions, negotiate timelines, confirm purchase orders and budgets, and address process changes or special requirements.
• You will also collaborate with Legal to ensure contracts, NDAs, and background checks are completed accurately, and with Finance to resolve billing issues, process payments, and manage budget compliance.
• Your work will include handling EOR-specific requirements, overseeing onboarding workflows, managing equipment logistics, and ensuring timesheet and payment compliance for talent.
• You will bring structure, attention to detail, proactive communication, and a client‑first mindset to deliver a seamless experience for both clients and talent.

Qualifications and Job Requirements

• Bachelor’s degree or equivalent experience.
• 3–5+ years in account operations, project coordination, or client services within fast‑paced, client‑facing environments.
• Proven ability to manage complex workflows and stakeholders, including direct collaboration with clients.
• Strong relationship‑building skills with a deep commitment to client success and satisfaction—across delivery quality, communication, and long‑term outcomes.
• Advanced Excel/Google Sheets skills, including data analysis, reporting, and tracker development; confident working with numbers and building useful outputs for client teams.
• Strong experience with Salesforce, Tableau, Excel/Sheets, Word/Docs, and operational tracking tools or Vendor Management Systems.
• Solid ability to read, interpret, and work with legal documents in a sales or delivery environment, including NDAs and SOWs.
• Able to identify risks, understand client requirements, and propose accurate edits.
• Strong critical thinking and problem‑solving skills, with the ability to proactively identify issues, anticipate roadblocks, and think several steps ahead.
• Highly organized, with excellent prioritization and time management skills to handle shifting timelines and multiple client demands.
• Resourceful and entrepreneurial mindset: takes ownership of account success, seeks improvement opportunities, and thrives in a high‑autonomy, high‑accountability environment.
• Strong communication skills, both written and verbal, with the ability to work independently while collaborating effectively across internal and external teams.
• You must be a world‑class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.