Account Manager Team Lead - DACH (m/f/d)

Reonic; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A renewable energy startup in Berlin seeks an experienced Account Manager Team Lead. This role requires a solid background in B2B SaaS customer success and account management, with a minimum of five years of experience. Candidates must excel in leading teams, possess exceptional communication skills, and have C2-level proficiency in German and English. Join a growing organization with competitive pay and various perks, and help transform renewable energy customer relations.

Leistungen

Gym membership

Coffee

Regular team events

MacBook

Personal and professional growth opportunities

Qualifikationen

• 5+ years of experience in B2B SaaS customer success and account management.
• Strong track record in scaling operations and leading teams in startups or scale-ups.
• Technical background in industrial engineering or similar.

Aufgaben

• Take ownership of the Account Manager Team across multiple markets.
• Be the primary contact for B2B customers including solar installers.
• Onboard customers and guide them through the entire lifecycle.
• Leverage customer feedback for software enhancements.
• Identify upselling opportunities and potential partnerships.
• Plan and implement projects driving growth.

Kenntnisse

B2B SaaS customer success

Account management

Team leadership

Exceptional communication skills

Problem-solving ability

C2-level German proficiency

Excellent English communication

Jobbeschreibung

Are you passionate about renewable energy?

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

💡 Please note that for this role C2-level German proficiency is required. This is a fully on-site position based in Berlin.

What You’ll Do ✨

• 📊 Take full ownership of the Account Manager Team (>10 AMs) across multiple European markets, building, mentoring, and inspiring a high-performing, collaborative team.
• 🤝 Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets
• 🚀 Onboard customers from day one after signature and guide them through the entire lifecycle.
• 💡 Leverage customer feedback to enhance our software, in close collaboration with our development team
• 📊 Identify and capitalize on upselling opportunities and seeking out potential partnerships, keeping ahead of industry developments
• 🧠 Strategically plan and implement projects that drive Reonic's growth and innovation

What Makes You a Great Fit ✅

• 🎯 Strong knowledge of B2B SaaS customer success, and account management (5+ years experience) and proven ability to engage directly with clients.
• 🏋️♂️ Proven success in scaling operations and leading teams, ideally across more than one market in fast-paced environments like startups or scale ups.
• ⚙️ Technical background e.g. (industrial-) engineering
• 🌱 Previous experience in the startup ecosystem or high-growth environments.
• ⚡ Motivation to drive change in renewables and have a tangible positive impact.
• 🏆 Exceptional communication, presentation, and relationship-building skills.
• 🗣️ Excellent English communication skills (C2). Native or C2 German required; proficiency in French or Italian is a plus.

Why Join Us?

• 🚀 Be part of a growing VC-backed startup with 1,600+ satisfied B2B customers
• 📚 Enjoy opportunities for personal and professional growth in a leadership role
• 💡 Embrace the freedom to innovate and make quick changes in a dynamic team
• 🏋️♂️ Perks include gym membership, coffee, regular team events, MacBook & more
• 💰 Receive competitive pay

💡 Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back—we value talent and passion above all.

About Reonic 🌱

At Reonic, we’re on a mission to simplify renewable technology with our B2B SaaS solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 1,600+ business customers, we’re growing fast—and we need YOU to help us accommodate our new and existing customers.

🔗 Ready to shape the future of renewable energy? Apply now!