Account Manager (m / f / d)

Wolt; Frankfurt; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

Join a fast-growing tech company that values independent work and offers many career opportunities. As a key member of the Account Management team, you will build strong relationships with restaurant partners while ensuring their success. Your role involves analyzing performance, promoting new services, and collaborating with marketing to execute campaigns. Enjoy a dynamic international team environment, flexible working hours, and a comprehensive benefits package, including a subsidy for Urban Sports Club membership and 30 days of paid vacation. This is an exciting opportunity to make a real impact in a vibrant industry.

Leistungen

Cool office in Cologne

Independent work

Attractive salary package

Discount on Wolt orders

Various soft drinks, coffee, and fruits

Urban Sports Club membership subsidy

Weekly all-hands meetings

Flexible working hours

30 days of paid vacation

Qualifikationen

• 2+ years experience in Account Management or Sales.
• Fluent in German and good English skills.
• Strong communication and relationship-building skills.

Aufgaben

• Manage a portfolio of restaurant partners and ensure their success.
• Analyze performance and provide after-sales support.
• Collaborate with marketing to execute campaigns.

Kenntnisse

Account Management

Sales

Customer Support

Communication Skills

Time Management

Problem-Solving

Data Analysis

Microsoft Excel

English Language

German Language

Tools

Looker

Power BI

CRM Systems

Google Sheets

Jobbeschreibung

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As an Account Management team member, you will master the core functions of Account Management, including developing strong relationships with our merchants, answering partners' queries, and identifying new opportunities among existing restaurant partners. You will interact with merchants, and look after them, making sure their experience is seamless and they are set up for success!

Youre excited about this opportunity because you will

• Take care of your own restaurant portfolio.Be responsible for the overall restaurant relationship post-onboarding, which includes : Strong analysis of portfolio performance and frequent quality & satisfaction checks.Contact restaurant partners via phone.Provide analytical after-sales support to improve our merchants' performance.Build strong client relationships, through regular communication.Report on the status of accounts.Promote new services and marketing campaigns to existing partners.
• Act as a key communicator between our operations and restaurant partners.
• Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Analyze the local market on an ongoing basis.
• Actively monitor what our competitors are doing and report back.

What we offer

• Cool office in Cologne
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discount on Wolt orders
• Various soft drinks, coffee, and fruits in the office
• Urban Sports Club membership subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation

Our humble expectations

• Fluent in German and good English skills.
• 2+ years experience in Account Management, Sales, Customer Support or Marketing positions
• Understanding of sales principles and ability to deliver excellent partner experience
• Strong (verbal and written) communication skills with an ability to build relationships
• Good time-management skills with a problem-solving attitude
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience
• High sense of ownership and proactivity
• Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making
• Advanced Microsoft Excel / Google Sheets knowledge

Its even a plus if you have

• Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries
• Experience from working with a CRM system
• Experience with content creation, editing, or marketing