Account Management Specialist for a Sustainability SaaS

One Click LCA; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading sustainability platform is seeking an experienced Account Management Specialist to join their team focused on the Western Europe market. The role involves retaining and growing customer relationships, identifying expansion opportunities, and leveraging data for proactive decision-making. Candidates should have a solid background in B2B SaaS and be metrics-driven. This full-time permanent position offers remote working flexibility.

Leistungen

Competitive compensation

Flexible working hours

Professional development opportunities

Dynamic team environment

Qualifikationen

• Proven experience in B2B SaaS Customer Success or Account Management.
• Experience in identifying and closing revenue expansion opportunities.
• Strong data analysis skills for proactive decision-making.

Aufgaben

• Lead retention and growth efforts for mid-tier and large customers.
• Build trusted relationships with customers for revenue expansion.
• Identify and close opportunities for product cross-selling.

Kenntnisse

Customer Success

B2B SaaS experience

Data-driven decision making

Fluent English

Creativity

Team collaboration

Metrics-driven approach

Fluent French

Jobbeschreibung

We are looking for an experienced Account Management Specialist to work within our LCA Account Management team focused on the Western Europe market and large global customers.

Why One Click LCA

We are powering the makers of a zero-carbon future. Used in 170 countries One Click LCA is the leading end-to-end sustainability platform for construction and manufacturing. The AI-powered software decarbonizes and drives sustainability across the construction value chain with scientific easy-to-use automated life-cycle assessment (LCA) and environmental product declarations (EPDs) to calculate and reduce the environmental impacts of building infrastructure and renovation projects and products.

You will join a supportive effective and mission-oriented team in a flexible friendly and international work environment and have a great deal of autonomy in your role.

This full-time permanent position is available on a remote basis for candidates based in Western Europe.

What you will do :

• You will lead our efforts to retain and grow our existing customer base focused on mid-tier and large customers playing a key role in driving our Gross and Net Revenue retention
• Build strong trusted relationships with our customers as the basis for revenue expansion and retention
• Own and manage our renewals so that this compelling event is maximised as much as possible
• Identify nurture and close expansion opportunities utilising our impactful array of products for cross-selling and effectively white space mapping your portfolio
• Use the data at your disposal and work closely with CS Ops to proactively identify customers at risk of churn and work across teams to find solutions to retain them
• Work closely with colleagues in the Western Europe market team to act on industry opportunities attend events and back up marketing campaigns
• Proactively segment and sort accounts under your management to ensure your time is spent targeting the right customers in the right order
• There are plenty of opportunities to drive improvements in the way we retain and grow our customer base. You will be expected to seize them and be a changemaker for the better

What you need :

You have proven experience in B2B SaaS working in Customer Success or Account Management to drive NRR across a portfolio of customers

Experience in identifying nurturing and closing 15000 revenue expansion opportunities

Data driven. You use the data at your disposal to identify insights and come up with plans to act on them

You are proactive and creative. Each customer is different and you love figuring out how to engage them

You are happy picking up the phone to customers as a way to drive retention or expansion

You are an orchestrator and a collaborator. You know you cant win every retention battle or expansion opportunity on your own and you know when to engage sales product CS or others to maximise the chances of success

You are metrics-driven. You thrive on challenging individual and team targets

You speak fluent English as it is our working language. French is seen as a big plus

Experience in LCA building sustainability or embodied carbon-related fields is not essential but would be beneficial

What we offer :

Work in a growing business that helps bring about a zero-carbon future

Fulfilling meaningful work at a successful stable and fast-growing business

Substantial freedom with no fixed hours and remote working supported

Challenges substantial responsibility and the chance to see the results of your work directly

Competitive compensation and opportunity for professional development

A dynamic friendly motivated and diverse team of top-notch professionals

Great colleagues social events and ability to contribute to market transformation

Interested

Do not hesitate and apply! We are waiting for your application until 31 August 2025 . Applications are reviewed on reception so please apply quickly.

Key Skills

Business Development,Front End,Bricklayer,Ftp,KYC

Employment Type : Full Time

Experience : years

Vacancy : 1