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Enterprise CSM for AI-Driven Fintech Growth
Job summary
A finance automation company is seeking a Customer Success Manager to manage key customer relationships. In this role, you will ensure effective product engagement, retention, and expansion. Responsibilities include developing relationships, providing insights into product usage, and driving customer satisfaction. Ideal candidates should have over 3 years of experience in customer success, preferably within SaaS or FinTech. This position is based in Vancouver, Canada, and offers a hybrid working model with competitive benefits.
Benefits
Qualifications
- Demonstrated experience managing enterprise level accounts.
- Ability to engage with all levels in an organization.
- Experience with per usage/pricing models.
Responsibilities
- Develop and maintain relationships with Enterprise clients.
- Drive brand loyalty and customer satisfaction.
- Monitor customer accounts and address concerns proactively.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.