Strategic CSM (Remote) - Growth & Retention

Certn; Remote; CAD 52,000 - 67,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager who will drive strategic initiatives to ensure customer satisfaction and revenue growth. The role involves developing account plans, managing escalated issues, and improving customer retention. The ideal candidate will have a proven track record in customer success or account management, strong communication abilities, and effective collaboration skills with cross-functional teams. This remote position promotes flexibility, global collaboration, and competitive compensation alongside health benefits.

Benefits

Comprehensive health benefits

Generous paid time off

Flexible working hours

Qualifications

• Proven success in customer success or account management.
• Demonstrated ability to collaborate effectively with various departments.
• Regular communication with customers to understand their needs.

Responsibilities

• Develop and execute account plans to ensure customer success.
• Serve as primary contact for escalated issues.
• Focus on customer retention and growth initiatives.

Skills

Customer success

Account management

Analytical skills

Effective communication

Problem-solving

Tools

HubSpot

Job description

A leading technology company is seeking a Customer Success Manager who will drive strategic initiatives to ensure customer satisfaction and revenue growth. The role involves developing account plans, managing escalated issues, and improving customer retention. The ideal candidate will have a proven track record in customer success or account management, strong communication abilities, and effective collaboration skills with cross-functional teams. This remote position promotes flexibility, global collaboration, and competitive compensation alongside health benefits.