Project Coordinator – Commercial & Applied HVAC

The Groupe Master; Burnaby; Hybrid; CAD 70,000 - 80,000; Full time

Job summary

A leading industrial solutions provider in Metro Vancouver is seeking a Project Coordinator to support the sales team by managing post-sale inquiries and ensuring smooth communication between internal and external stakeholders. Candidates should have strong communication skills, proficiency in Microsoft Office, and a customer-focused mindset. The role offers a competitive salary range of $70,000 to $80,000 annually along with comprehensive benefits, including medical coverage and contributions to a retirement savings plan.

Benefits

Medical and dental coverage

Contribution to retirement savings plan

Wellness spending account

Early vacation program

Flexible remote work policy

Qualifications

• Detail-oriented with a proactive approach to problem-solving.
• Willingness to learn new systems and procedures as required.
• Self-starter who can manage multiple tasks effectively.

Responsibilities

• Serve as the primary contact for post-sale service inquiries.
• Coordinate delivery schedules and manage administrative aspects of projects.
• Track service requests for timely resolution.

Skills

Communication skills for interacting with customers

Customer-focused mindset

Proficiency in Windows, MS Office Suite

Strong organisation skills

Tools

ERP Systems

Familiarity with HVAC Systems

Job description

Reporting to the Inside Sales Manager, the Project Coordinator is responsible for providing support to the sales team in the region. This position will work closely with different teams including Sales Team, Project Managers, credit department, warranty department, etc. This role acts as the central hub between internal and external stakeholders, ensuring smooth communication and effective resolution of Post Sale needs. They will manage administrative aspects of the assigned projects. Also, they will manage day-to-day orders for products offered through our Business Solutions department.

What you will accomplish with us:

• Serve as the primary point of contact for the sales team for post-sale service inquiries and support.
• Create S.O. / P.O. for released equipment included in the assigned project.
• Closely follow up with procurement department and vendors to obtain accurate production and delivery schedules.
• Coordinate delivery schedules with the sales team and work with Master’s / vendor’s shipping team to ensure on-site delivery.
• Liaise with different teams (Sales, credit department, Warranty, Parts, etc.) to resolve customer issues when shipments / product arrives damaged, incomplete, or incorrect to move issues towards resolution.
• Keep customers and sales reps informed about the status of their requests.
• Track service requests and ensure timely resolution in line with Master Group policies and Customer Expectations.
• Maintain accurate records of service activities, customer interactions, and follow-ups with related teams.
• Assist in developing and improving service workflows and customer experience initiatives.
• Provide feedback to management team based on recurring service issues and inefficiencies.
• Help find solutions to after sales related problems or obtain support from teammates to resolve issues/escalations.
• Internal reporting and filling.

What You Bring to Our Team:

• Communication skills for interacting with customers & de-escalation issues.
• Customer-focused mindset with a proactive approach to problem-solving.
• Proficiency in Windows, MS Office Suite (Excel, Word & PowerPoint) and ERP Systems.
• Familiarity with HVAC Systems and Components is a bonus.
• Willingness to learn new systems and procedures as required.
• Self starter.
• Detail Oriented.
• Strong Organisation Skills.

Compensation Information:
Base Salary Range: $70,000 - $80,000 annually
Supplemental Pay Types Include: Yearly bonus

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy