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A leading organization is seeking a retail operations supervisor to support daily operations and ensure high-quality service at their donation centre. The role involves managing team members, maintaining budgets, and ensuring customer satisfaction while fostering a safe and inclusive work environment. This position provides opportunities for personal growth and community impact.
Support day-to-day operations of the retail and donation centre, including sales floor, donation intake, and backroom functions
Ensure donor and customer satisfaction by delivering consistent, high-quality service
Assist with mission-based placements, including assessments, coaching, and training in collaboration with community partners
Manage all retail operations in line with organizational systems, goals, and procedures
Prepare and manage store budgets, monitor wage-to-sales ratios, and maintain profitability targets
Train, supervise, and develop team members in a supportive, inclusive environment
Schedule staff efficiently and submit timely time and attendance reports
Maintain compliance with all health, safety, and security policies and practices
Ensure operational metrics are completed and recorded accurately (e.g., donor counts, product movement, rotation counts)
Oversee daily financial routines, including register readings, deposits, cash reports, and expense logs
Monitor industry trends and local competitors to support effective pricing and merchandising
Champion workplace health and safety, complying with all applicable legislation and internal policies
Perform other duties and special projects as required
Experience as a team lead or supervisor, ideally in retail, warehouse, logistics, or donation-based environments
Strong ability to lead, coach, and motivate others
Commitment to customer service and community impact
Organized and able to balance multiple priorities in a dynamic environment
Knowledge of scheduling, budgeting, and basic HR procedures is an asset
Comfortable with POS systems, MS Office, and basic reporting tools
Valid driver’s license and willingness to travel locally as required
Be part of a purpose-led organization that creates real change in people's lives
Access structured leadership development and long-term growth opportunities
Enjoy a competitive salary and benefits package
Work in a collaborative and values-based team environment
Make a tangible impact in the community every day
This organization is committed to having a safe, inclusive workplace with teams that reflect the diverse communities they serve. They believe in giving everyone a chance to shine and grow—and expect all staff to contribute to these values.
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* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.