About BearCom :
- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
- 40+ Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon, +More
- 75+ Branches Across North America
The Regional Service Manager is responsible for managing, planning and supervising the activities of the Service department and will report directly to the General Manager. The Service Manager exercises independent judgment and initiative in management of technical staff, including overseeing the day to-day operations of the service department and operations across the assigned region of BearCom Canada Corp.
Responsibilities :
Manage and coordinate the daily functions of the Service department to ensure timely and efficient delivery of services to customersActively work to grow and expand the Service department in coordination with the Sales departmentDirect the design, implementation and enhancement of department processes to improve customer service and employee productivityExecute priorities, goals, objectives and performance measures for service department supervisors and staffEncourage and motivate service staff to deliver exceptional quality of service and exceed customer expectations; work with underperforming employees to correct deficienciesProvide or coordinate staff training including on-job and safety training programs, both for immediate and long- term requirementsEnsure certification and training requirements are met for all technical services employees and proper “talent inventory” is kept and maintainedEnsure all test equipment is inventoried and compliant with current calibration requirementsSelect, screen and interview potential service operations staff for new positionsResponsible for conducting performance reviews with service employeesOversee discipline and termination procedures and appealsServe as liaison between branch and contractors being utilized for the completion of Bearcom work in the regionMonitor timesheets and payroll approvals for service personnelManages domain P&L and evaluates resource and operational KPI’sManage MA and SLA agreements to ensure compliance with terms and conditions as writtenProvide oversight on quotes to customers in coordination with Technical Services Group for project workAs part of a project plan, assist in the development of proposals and quotations, providing input to project managers regarding service options as well as the cost and availability of technical resourcesManage and monitor branch service supervisors (as applicable) to aid them in attaining goals and objectivesMonitor and coordinate maintenance and repairs on (fleet) vehicles.Stay abreast of new trends and innovations in telecommunications, and adapt service offerings to accommodate themCoordinate and execute bi-weekly service meetings with the team and additional personnel as requiredResponsible for maintaining a safe work environment in compliance with safe work practices for the service teamAdditional duties as assigned by your General ManagerQualification :
Must Have Knowledge Of :
Products and services offered by BearCom CanadaSafety standards related to office, shop and site environments for a CoR-designated companyFiscal management and control required to develop and administer a program budget and periodic revenue forecastingPrinciples of quality management and continuous improvementMethods used in developing performance and productivity standardsTechniques required to effectively manage an emergencyPrinciples and practices of planning required for program and project developmentTerminology used to disseminate information and to prepare written documents related to technical service operationsBest in class” practices used in service operationsSkills :
Building relationshipsLeading and supervising technical teams covering a wide geographical areaProblem solving and responsible decision makingOrganizing processes and informationUsing computer applications to record and organize dataComprehending technical and non-technical dataCommunication and motivational skillsThe ability to work well under pressureAbility :
Provide effective detailed oral and written instructionsInterface effectively with customers, exhibiting the ability to grow the customer baseDemonstrate a commitment to providing outstanding customer serviceWork within stringent deadlines to complete assignments in a timely and cost-effective mannerParticipate as a team leader, assigning tasks and ensuring work is accurate and completeEncourage collaboration between work teams within and between branch locationsEstablish criteria and standards for effective performance in order to supervise and evaluate technical staffDevelop effective operating procedures to direct work functionsIdentify and inform the sales department of - opportunities to further penetrate the marketplaceEvaluate employee work quality, conduct performance appraisals, identify areas needing improvement, and recommend trainingDevelop, monitor, and manage a budget to ensure expenditures remain within allocated fundingPreferred Qualifications :
Bachelor's Degree or equivalent in appropriate technical / business discipline and / or business experience with 6+ years industry experience.Resource management of technical teams greater than 3 or more employees, 3+ years.Technical / industry certifications are preferred : CET, CSM, and / or PMP.Benefits :
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You’ll also receive :
Highly Competitive CompensationMedical, Dental, and Vision InsuranceCompany-Paid Life, Short / Long-Term Disability InsurancePaid HolidaysGenerous Paid Time OffMatching 401k PlanEmployee Referral BonusTuition ReimbursementBearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.