Jobs in Thunder Bay, Canada

AMTRA Solutions has a great new internal permanent position for a Modern Workplace Project Manager. The selected candidate will oversee multiple Modern Workplace engagements with our external clients. This is an excellent opportunity for someone who likes working on diverse projects with multiple clients across various industries!

Reports to: Sr. Director, Modern Work & AI

Work Location: Remote, Canada.

Position Type: Permanent

Position Overview:

TheModern Workplace Project Manager's responsibilities include working closely with technical team members to prepare comprehensive project plans, including delivery scope, resources, timeframes, and budgets. The position coordinates the resourcing and portfolio tracking for all Modern Workplace projects, working closely with both Solution Architects and the Director to address project demands and optimize resource deployment. Scheduling and risk management, along with administrative duties, like maintaining project documentation and handling financial queries, are also important components of the role. Excellent time management and communication skills are required, including collaboration and relationship building with clients and internal teams to deliver results on deadlines. The PM's duties are to ensure that all projects are completed on time, within budget, and adhere to high-quality standards.

Specific Accountabilities:

• Communicate with internal and external stakeholders to ensure customer commitments are met. Ensure delivery of all clients’ expectations in alignment with AMTRA’s commitments.
• Consult with clients/prospects, vendors, and internal personnel to discuss and validate estimates, coordinate business operations, and resolve issues.
• Follow AMTRA project management framework and control best practices that are aligned with the company and client requirements.
• Prepare comprehensive Project Plans, including resources, timeframes, and budgets for projects.
• Track progress of each project against goals, objectives, approved budgets, and approved timelines.
• Reports status and variances, escalating to the appropriate stakeholders as issues are identified.
• Coordinate the resourcing function under the guidance of the Director.
• Implement AMTRA’s change management process to address scope, time, or budget change requests.
• Assess change requests to determine impacts to schedule, quality, and risks.
• Develop an effective communications strategy that ensures all project stakeholders are apprised of progress, updates, and risks.
• Work in conjunction with pricing and proposal stakeholders to advise and help prepare standards of work and specifications, and estimation of service effort and costs.
• Report project delivery results with respect to achieved CSAT, profitability, and next-step opportunities.
• Identify and assess areas where AMTRA’s solutions can lead to potential sales opportunities and improved business outcomes for our clients.
• Cultivate and maintain effective working relationships with a variety of stakeholders.

Required Knowledge and Experience:

• At least intermediate-level experience in Project Management practices
• Previous experience working within project service delivery organizations
• Must be comfortable communicating with all project stakeholders (business, technical, executive, other PMs)
• Solid understanding of M365 and the related applications, specifically with respect to end-user usage and implementation methodologies.
• Demonstrated experience managing multiple projects simultaneously.
• Negotiation and issue resolution skills; ability to build an open environment where challenges around project priorities and resourcing can be aired and resolved objectively.
• High-level understanding of technical and integration concepts for M365.
• Ability to build and deliver high-quality and effective reports and presentations.
• Demonstrated ability to operate with independence and autonomy.
• Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individuals you work with across the organization.

Preferred Knowledge and Experience:

• Strong working knowledge of Microsoft technologies, including Modern Workplace and Cloud-based solutions
• PMP certification
• Previous experience working with external clients and companies, preferably in a client-facing Managed Services Provider scenario (or similar)
• Strong working knowledge of Microsoft technologies, including Modern Workplace and Cloud-based solutions
• PMP certification
• Previous experience working with external clients and companies, preferably in a client-facing Managed Services Provider scenario (or similar)