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Sr. Technical Account Manager (Remote, CAN)
Job summary
A leading cybersecurity firm in British Columbia is seeking a candidate to serve as the primary technical contact, ensuring customer success and providing support for various platforms. The ideal candidate should have a Bachelor's Degree and experience with Windows Server, excellent customer service skills, and a commitment to customer success. This position offers remote-friendly work and opportunities for professional development.
Benefits
Qualifications
- Experience working with Windows Server Operating Systems.
- Proven problem-solving skills and collaborative attitude.
- Commitment to customer success with the ability to travel up to 25%.
Responsibilities
- Serve as the primary technical contact and augment customer support teams.
- Onboard new customers to the employer's platforms.
- Ensure customer success through proactive health checks and product training.
Skills
Education
Tools
Employer Industry: Cybersecurity
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Professional development opportunities for all employees regardless of level or role
- Great Place to Work Certified™ across the globe
- Serve as the primary technical contact and augment customer support teams.
- Onboard new customers to the employer's platforms.
- Ensure customer success through proactive health checks, product training, and sharing best practices.
- Research and resolve customer technical issues in a timely manner.
- Support sales teams in identifying account expansion opportunities.
- Bachelor’s Degree or equivalent experience.
- Experience working with Windows Server Operating Systems.
- Excellent customer service skills and ability to establish technical credibility.
- Proven problem-solving skills and collaborative attitude.
- Commitment to customer success with the ability to travel up to 25%.
- Bachelor’s Degree in Computer Science or equivalent.
- CISSP or ITIL Certification.
- 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization.
- Deep expertise in Linux and Mac platforms.
- Python Scripting and RestAPI experience.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.