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TTEC Digital
SaaS Technical Support Specialist II (Tier 2)
Job summary
A leading meeting management solutions provider seeks a Software Support Specialist Tier 2 in Canada. You will provide advanced technical support, troubleshoot issues, and document solutions while collaborating across teams. With over 5 years of SaaS support experience, strong communication skills, and a customer-focused approach, you'll ensure high-quality service delivery. Join a company that values diversity and offers a supportive work environment with comprehensive health benefits and equipment provision.
Benefits
Qualifications
- 5+ years of Tier 2 technical support experience in a SaaS or enterprise software environment.
- Strong technical documentation and writing skills.
- Strong analytical, diagnostic, and troubleshooting abilities.
Responsibilities
- Diagnose, troubleshoot, and resolve complex software and technical issues.
- Document technical issues thoroughly for customer inquiries.
- Act as a technical liaison between teams including Customer Experience and Product.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.