Jobs in Oakville, Canada

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours to promote an environment focused on a consistent, exceptional in-store experience for customers and employees.

The Team Lead helps drive store performance while supporting store leadership. To be successful, you’ll need to possess:

• 1+ years related experience in a retail apparel environment; luxury retail experience is a plus
• Proven ability to lead a sales team; viewed as a leader among peers
• Proven experience with POS management, daily banking procedures, and submitting timely reports
• Strong organizational and problem-solving skills
• Passion for upholding an exceptional customer experience
• Collaborative, yet self-motivated
• Available for varied weekly shifts, including weekends, closing and holidays

This is an opportunity to shape our company’s future by:

• Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge
• Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
• Contributing ideas and solutions to the leadership team that increase productivity and improve store operations
• Assisting store management in onboarding and training new associates
• Coaching associates on customer service fundamentals and providing positive feedback
• Assisting in resolving customer service matters
• Overseeing and delegating tasks to the team to maximize store efficiency
• Communicating individual and team performance feedback to store management
• Ensuring the team receives scheduled breaks and/or meal periods
• Encouraging open outward communication on the sales floor
• Ensuring adherence to all company policies, procedures and guidelines
• Performing opening and closing procedures, and any inventory duties as directed

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs known.

Referrals increase your chances of interviewing at Roots by 2x. Get notified about new Team Lead jobs in Thunder Bay, Ontario, Canada.