Jobs in Niagara Falls, Canada

This position reports to the Director of Sales, Sales Vice President, Vice-President of Sales, or Branch Manager and is responsible for driving all aspects of the sales process to specific customers within the assigned module / vertical customer segment. The Senior Account Manager is the primary contact for all face-to-face proactive sales efforts for network services, IT professional services, IT managed services, and hardware-related IT products, overseeing the overall customer relationship. This role interacts with and provides resources to all levels of sales and management, and is responsible for identifying, qualifying, and closing key opportunities. Customer satisfaction and financial metrics such as revenue and gross profit directly measure performance. The successful candidate will develop and utilize sales plans and strategies to meet sales goals.

1. Build strategies to drive revenues and gross profits within the assigned module / vertical customer segment, maintaining high activity levels to achieve plan results. (50%)
2. Lead overall sales effort and coordinate overlay sales / technical resources, focusing on identifying new solutions, protecting existing revenue, managing communication, escalating issues, and maintaining customer satisfaction. (30%)
3. Maintain sales funnel and provide accurate forecasts related to network and IT services / solutions. (10%)
4. Participate in account team reviews and strategy sessions to protect existing business and generate new revenue. (10%)

• Ten (10) or more years of experience preferred
• Experience in large / strategic account management
• Experience in network services, IT professional services, IT managed services, and hardware-related IT products preferred

• Bachelor's Degree or equivalent (four years of college)

• Consultative / Solution Selling
• Qualifying
• Planning
• Product Knowledge
• Self-Management
• Business Acumen
• Competitive Knowledge
• Resource Management