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A logistics technology company seeks a Customer Success Manager in Canada to oversee relationships with global carriers like USPS and FedEx. The candidate will ensure high-quality service and contribute to team projects, requiring strong communication and problem-solving skills. This role offers a competitive equity package, wellness benefits, and a flexible work environment.
Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world. To learn more about us clickhere.
Job Title:Customer Success Manager
Reports to:Head of Customer Success
Location: Canada (Remote)
Key Relationships: Sales team, Marketing team, Product team, Operations team
Job Purpose:
Easyship is seeking a motivated Carrier expert to own the daily health and performance of our key Global Carrier partnerships, including USPS, UPS, and FedEx. You will be a vital link between our carriers and internal teams working collaboratively to troubleshoot issues, monitor performance, and ensure our merchants receive a reliable, high-quality shipping experience.In this role, you'll develop a deep understanding of the logistics ecosystem, and your contributions will directly influence the success of team-wide projects and initiatives.
What you’ll do:
Who you are:
What you’ll get:
Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, Bangalore, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you.Come and join the Easyship team!
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