Technical Account Manager

Glia Technologies, Inc.; Canada; Remote; CAD 80,000 - 110,000; Full time

Job summary

A technology service provider is seeking a Technical Account Manager to ensure client success and satisfaction by enhancing platform utilization and technical optimization. The ideal candidate will have over 5 years of experience in a technical consulting role, with strong communication skills and the ability to manage key client accounts. This position offers competitive compensation and opportunities for personal and professional growth.

Benefits

Competitive salary and stock options

Access to latest tools and equipment

Sports compensation and therapy reimbursement

Team events including hackathons and awards

Qualifications

• 5+ years of experience in technical consulting or technical account management.
• Expertise in Contact Center as a Service (CCaaS) solutions and SIP is an advantage.
• Ability to articulate technical concepts to non-technical audiences.

Responsibilities

• Drive platform adoption and growth through Account Team collaboration.
• Lead complex troubleshooting and provide proactive technical guidance.
• Design and implement efficient configuration and routing strategies.

Skills

Technical consulting

Problem-solving

Excellent communication

Education

Bachelor’s degree in a relevant field

Tools

Jira

Salesforce

Web Technologies (REST APIs, WebRTC, Web Sockets)

Mobile Technologies (Swift, Java, Kotlin)

Job description

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The work

As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.

The team’s setup
Our team is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. This is an exceptional opportunity to make a significant impact in a high-growth environment where your contributions will help shape our team's future and have lasting influence on our organization's success. The Technical Account Manager role maintains a focused portfolio of 4-7 strategic accounts, enabling deep technical partnerships and comprehensive customer engagement.

Responsibilities

Customer Success & Relationship Management

• Drive platform adoption and growth through Account Team collaboration
• Build strategic relationships with customer IT teams and internal stakeholders
• Gather feedback and contribute to product improvement initiatives

Technical Support & Problem Solving

• Lead complex troubleshooting and provide proactive technical guidance
• Monitor and maintain system integrations and security configurations
• Implement risk monitoring systems and resolve technical issues

System Optimization & Analytics

• Design and implement efficient configuration and routing strategies
• Analyze performance metrics to improve productivity and efficiency
• Identify and enable technical expansion within the customer's roadmap

Technologies You'll Work With

• Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)
• SIP and Media Streaming Technologies
• Mobile Technologies (e.g., Swift, Java, Kotlin)
  Jira, QuickSight, Salesforce

Requirements

• 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role
• Expertise in Contact Center as a Service (CCaaS) solutions and SIP is an advantage
• Strong understanding of software and front-end development concepts
• Proven problem-solving skills with the ability to prioritize tasks effectively
• Excellent communication skills, both verbal and written.
• Ability to articulate technical concepts to non-technical executive audiences.
• Bachelor’s degree in a relevant field
• Competitive salary and stock options
• Access to all the latest tools and equipment you’ll need
• Sports compensation, reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
• Diversity: 25 countries represented

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team [e-mail] and @gliatalent.com ,mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [e-mail]

Interested in building your career at Glia? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Education

School * Select...

Degree * Select...

Select...

End date year *

What's your LinkedIn profile? *

Copy and paste a link to your LinkedIn profile

How did you find out about Glia? * Select...

What are your compensation expectations? *

Describe your experience in technical consulting, technical account management, or technical support roles. *

Please explain your experience working with any of the following technologies:Jira, QuickSight, SalesforceWeb Technologies (e.g., REST APIs, WebRTC, Web Sockets)Mobile Technologies (e.g., Swift, Java, Kotlin)SIP and Media Streaming Technologies *

Are you authorized to work lawfully in Canada for Glia? * Select...

Will you now or in the future require Glia to commence (“sponsor”) an immigration case in order to employ you? * Select...

This is sometimes called “sponsorship” for an employment-based visa status.