Jobs in Milton, Canadá

Who We Are

Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people.

Why Escalent? Once you join our team you will have the opportunity to...

• Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more.
• Gain exposure to a rich variety of research techniques from knowledgeable professionals.
• Enjoy a remote first/hybrid work environment with a flexible schedule.
• Obtain insights into the needs and challenges of your clients—to learn how the world’s leading brands use research.
• Experience peace of mind working for a company with a commitment to conducting research ethically.
• Build lasting relationships with fun colleagues in a culture that values each person.

Job Title: Product Manager – AI Solutions
Location: India (Remote/Hybrid)
Reports to: VP, Product Development

About the Role
We are seeking a hands-on Senior Product Manager to drive the execution of our AI roadmap and features across our SaaS solutions. This role is critical in shaping how AI/ML powers our products — transforming cutting-edge technologies into intuitive, high-value solutions for our clients. You will connect strategy to execution by guiding engineering, design, and business stakeholders toward delivering AI features that are impactful, ethical, and scalable.

If you’re passionate about turning machine learning capabilities into user-friendly products that solve real customer problems, this is the role for you.

Key Responsibilities

• Own the AI/ML product roadmap, ensuring initiatives align with business strategy, technical feasibility, and customer value.
• Partner with data science and engineering teams to define, refine, and validate machine learning models, pipelines, and APIs powering our SaaS platforms.
• Translate technical AI/ML concepts (e.g., training data, model accuracy, inference latency) into business value and customer-facing outcomes.
• Drive use case discovery for AI features by working with internal stakeholders, clients, and end-users to identify high-impact applications.
• Define and track AI performance metrics (precision, recall, fairness, latency, adoption) to evaluate and improve model effectiveness in production.
• Ensure proper data governance, bias mitigation, and ethical AI practices are applied to features throughout the product lifecycle.
• Collaborate with UX/UI teams to design user experiences that clearly communicate AI outputs, confidence levels, and recommendations.
• Work with engineering to scale and operationalize AI features, ensuring maintainability, monitoring, and feedback loops.
• Partner with marketing, client services, and sales teams to communicate AI value propositions and support client adoption.

Requirements

• 4+ years of product management experience in SaaS or digital platforms, with at least 2+ years working on AI/ML-powered products.
• Strong understanding of machine learning fundamentals, such as supervised vs. unsupervised learning, NLP, model training, validation, and deployment.
• Proven ability to collaborate with data scientists, ML engineers, and cloud engineering teams to deliver production-ready AI solutions.
• Familiarity with ML tools and frameworks (e.g., Open AI, Perplexity, ChatGPT) and cloud platforms (AWS, Azure).
• Experience defining and monitoring AI success metrics, including accuracy, bias/fairness, interpretability, and user adoption.
• Strong knowledge of UX for AI products, particularly around explainability and trust-building.
• Excellent communication skills, with the ability to bridge technical complexity and business strategy for diverse stakeholders.
• Bonus: experience in market research, insights platforms, or data-heavy SaaS products.

Why Join Us?
You’ll be joining a growing product organization at a pivotal moment, with the opportunity to directly shape the future of how AI enhances our products. This is a high-visibility role where your work will have direct impact on our customers, our business, and the market.

Explore our Careers and Culture page to learn more about the people behind the brand.