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Job summary
A leading telecommunications company is seeking a Customer Service Representative for a full-time work-from-home position. This role requires handling technical support calls and providing excellent customer service. Candidates must have a high school diploma, at least six months of related experience, and be fluent in English and Spanish. Competitive salary, comprehensive benefits, and opportunities for career advancement are offered.
Benefits
Qualifications
- Minimum of six months of related customer service and troubleshooting experience.
- Flexible availability to work shifts that may include evenings, weekends, or holidays.
- Must reside in designated states.
Responsibilities
- Handle back-to-back tech support or customer service phone calls.
- Engage with a diverse consumer base to resolve customer needs.
- Promote products and services to enhance customer satisfaction.
Skills
Education
Employer Industry: Telecommunications and Media
- Salary of $15.00/hour with an additional $0.50/hour language differential and $2/hour for shifts after 6 PM and on weekends
- Opportunity for career advancement with the potential to promote two levels within your first year
- Comprehensive benefits including paid training, medical, dental, vision, life insurance, HSA, 401(K) with company match, employee stock purchasing program, and tuition reimbursement
- Exclusive perks such as complimentary DISH TV, discounts on Sling TV, and affordable Boost Mobile plans
- Full-time, work-from-home position with company-provided equipment
- Handle back-to-back tech support or customer service phone calls throughout your shift
- Engage with a diverse consumer base to resolve customer needs and technical issues
- Promote products and services to enhance customer satisfaction and value from their DISH TV experience
- Maintain engagement on calls with minimal distractions and be camera-ready for video meetings
- Provide exceptional customer service while demonstrating problem-solving skills
- High school diploma or GED
- Minimum of six months of related customer service and troubleshooting experience
- Flexible availability to work shifts that may include evenings, weekends, or holidays
- Fluent in English and Spanish
- Must reside in designated states including Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, Tennessee, or Wyoming
- Proficiency in customer service, dependability, resilience, problem-solving, continuous development, multitasking, and integrity
- Experience working in a remote environment
#Telecommunications #CustomerService #CareerGrowth #WorkFromHome #Benefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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