Bilingual Mortgage Support Specialist — Remote

EQ Bank; Toronto; Remote; CAD 45,000 - 55,000; Full time

Job summary

A leading Canadian digital bank is seeking a Customer Service Specialist to provide exceptional service to borrowers. The position requires a minimum of 12 months of experience in the finance or mortgage industry and a diploma. You will engage with clients via phone and email, support mortgage inquiries, and must be capable of multi-tasking. This role features a competitive bonus, comprehensive benefits, and flexible work options including remote work.

Benefits

Competitive discretionary bonus

Market leading RRSP match program

Medical, dental, and vision benefits

Employee Share Purchase Plan

Generous vacation policy and personal days

Qualifications

• Must have a minimum of 12 months of customer service experience in finance or the mortgage industry.
• Knowledge of commercial and residential lending products, legal terminology, and relevant legislation.
• Ability to multi-task while communicating with customers.

Responsibilities

• Provide excellent customer service via telephone and email.
• Support borrowers with their mortgage inquiries.
• Fulfill customer expectations in compliance with policies.

Skills

Front line customer service experience

Exceptional interpersonal and communication skills

Strong active listening skills

Mathematical and analytical skills

Self-motivated

Education

Post-secondary education (diploma)

Tools

MS Outlook

MS Word

MS Excel

Job description

A leading Canadian digital bank is seeking a Customer Service Specialist to provide exceptional service to borrowers. The position requires a minimum of 12 months of experience in the finance or mortgage industry and a diploma. You will engage with clients via phone and email, support mortgage inquiries, and must be capable of multi-tasking. This role features a competitive bonus, comprehensive benefits, and flexible work options including remote work.