Remote Bilingual French CSR — Part-Time

Aspira; Toronto; Remote; CAD 80,000 - 100,000; Part time

Job summary

A leading customer service provider seeks a part-time Bi-lingual French Customer Service Representative for a fully remote role in Toronto. The position involves managing inbound and outbound calls, assisting customers with various inquiries, and delivering exceptional service to foster loyalty. Candidates should possess strong customer service skills and a high school diploma, with preferences given to those with relevant contact center experience.

Qualifications

• 1+ years of inbound contact center experience.
• 2+ years of customer-facing experience in a service role.
• Proficiency with telecommunication tools, chat, and SMS.

Responsibilities

• Respond to inbound and outbound calls providing clear and professional communication.
• Assist customers with reservations, ticketing, permits, and other services.
• Document customer interactions accurately according to company standards.

Skills

Strong customer service skills

Ability to listen attentively

Strong communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Contact center software

Job description

A leading customer service provider seeks a part-time Bi-lingual French Customer Service Representative for a fully remote role in Toronto. The position involves managing inbound and outbound calls, assisting customers with various inquiries, and delivering exceptional service to foster loyalty. Candidates should possess strong customer service skills and a high school diploma, with preferences given to those with relevant contact center experience.