Jobs in Burlington, Canada

Serco Canada Inc. is a Service System Manager for Employment Services in the Province of Ontario and is committed to helping jobseekers in Ontario find meaningful employment opportunities through the EmployNext program. We are dedicated to supporting individuals in their journey towards sustainable employment via personalized services and innovative solutions.

As a Remote Job Coach for the EmployNext program, you will play a crucial role in assisting jobseekers across Ontario in finding employment opportunities while working remotely. Your primary responsibilities will include conducting employment assessments, providing jobseeker referrals to employment service providers and community partners, and offering light touch services to jobseekers who choose to receive remote assistance.

In this role, you will:

• Conduct comprehensive employment assessments for jobseekers to identify their skills, strengths, and employment goals.
• Provide remote job coaching and support to jobseekers in navigating the job search process effectively.
• Offer referrals to employment service providers and community partners based on the individual needs and preferences of jobseekers.
• Assist jobseekers in developing resumes, cover letters, and other job search materials tailored to their desired positions.
• Facilitate job search-related activities, including job matching, application submissions, and interview preparation.
• Coach jobseekers with the use of digital service delivery tools.
• Collaborate with jobseekers to identify opportunities for skills development and training programs, and provide referrals accordingly.
• Maintain accurate and up-to-date records of jobseeker interactions and progress in the designated database or system.
• Stay informed about industry trends, labor market information, and available resources to better support jobseekers in their employment journey.
• Adhere to all relevant policies, procedures, and regulations governing the provision of employment services.

To be successful in this role, you will need:

• Bachelor’s degree in a relevant field such as Counseling, Psychology, Social Work, Human Resources, or related field.
• Previous experience in employment counseling, job coaching, career development, or related field preferred.
• Strong understanding of the Ontario labor market, employment services landscape, and available resources for jobseekers.
• Excellent communication skills, both written and verbal, with the ability to effectively engage and motivate jobseekers remotely.
• Proficiency in utilizing remote communication tools such as video conferencing, email, and phone to deliver services.
• Ability to work independently and manage multiple priorities in a fast-paced, remote work environment.
• Empathetic and client-centered approach to supporting jobseekers from diverse backgrounds and experiences.
• Proficient computer skills, including familiarity with Microsoft Office suite and database management systems.

Additional Qualifications:

• Understanding of Employment Ontario programs and the employability sector; experience in other areas is a plus.
• Bilingual in English and French.
• Knowledge of social services sectors and key organizations supporting populations such as Indigenous peoples, Youth, Francophones, Persons with Disabilities, Newcomers, Black and Racialized groups.
• Post-secondary education in a related field is considered an asset.
• Valid Driver’s License and ability to travel as required.
• Ability to pass a Criminal Record Check (CPIC).
• Proficiency in additional languages such as Cree or Ojibwa is considered an asset.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in Defense, Citizen Services, and Transportation. We help our clients deliver vital services efficiently while increasing customer satisfaction. Serco serves U.S. military branches, federal agencies, the Canadian government, and various local and commercial clients. We invite you to discover your place in our world with Serco, where every contribution matters.