Jobs in Austin, Canada
Technicien Support SaaS – 100% Remote, Expert 2 Produits
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CoverGo | Insurtech
Technicien Support SaaS – 100% Remote, Expert 2 Produits
Job summary
Une entreprise canadienne technologique recherche un·e Technicien·ne au support pour fournir un soutien technique et assurer la satisfaction des clients. Le poste implique la résolution d'incidents complexes, la collaboration avec les équipes internes, et l'intégration de nouveaux clients. Offrant un environnement de travail flexible et 100% à distance, ce rôle est idéal pour ceux qui souhaitent évoluer dans une culture axée sur l'innovation et la collaboration.
Benefits
Qualifications
- Minimum 2 ans d’expérience en support technique informatique.
- Excellente connaissance des environnements Windows Server, IIS, SQL.
- Capacité à analyser et résoudre des problèmes complexes.
Responsibilities
- Traiter, prioriser et résoudre les billets de support.
- Être spécialiste désignée de 2 produits.
- Participer à l’intégration de nouveaux clients.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.