Jobs bei Slack in United States

MediaValet is a leading provider of digital asset management solutions, and we are looking for a highly skilled IT Support Analyst to join the team. This position is a hybrid role based in Vancouver, requiring work in our Yaletown office 4 days a week.

The ideal candidate will have extensive experience with macOS and Windows environments, Microsoft 365, MDM solutions, end-user support, Azure Cloud, and networking. You will play a critical role in ensuring our employees have a smooth, secure, and productive technology experience, while contributing to projects that shape the future of our IT operations.

1. Provide Tier 1–2 support for end users on macOS and Windows platforms.
2. Manage and support Microsoft M365 products including Exchange Online, MS Teams, SharePoint, and OneDrive.
3. Manage MDM platforms such as Microsoft Intune and JumpCloud for device compliance, provisioning, application deployment, policies, configuration profiles, and reporting.
4. Support core business applications (e.g., Slack, Zoom, Atlassian) and manage user access and onboarding.
5. Respond to issues within the ticketing system and maintain good SLA standards.
6. Maintain and troubleshoot networking components including Cloudflare ZTN, DHCP, DNS, IP routing, firewalls, and switches.
7. Maintain endpoint security platforms like Sophos and SentinelOne, and respond to security alerts.
8. Oversee patch management and OS compliance across devices.
9. Assist with Azure AD administration and cloud infrastructure tasks.
10. Develop and execute scripts using PowerShell or other scripting tools to automate tasks.
11. Maintain documentation and user guides; deliver training as needed.
12. Collaborate with the IT Manager on projects, automations, and continuous improvement initiatives.
13. Work with the security team on risk assessments, access reviews, and ongoing security monitoring.

• Bachelor’s degree or diploma in Computer Science, IT, or similar.
• Minimum 3 years' experience in IT support or similar roles.
• Proven support experience for Windows and macOS in a business environment.
• Ability to multitask and respond promptly to ticket requests.
• Deep knowledge of hardware, software, and networks.
• Experience with endpoint hardening, secure device provisioning, and RBAC.
• Understanding of security standards like SOC 2 or ISO 27001.
• Positive attitude and excellent communication skills.
• Ability to train end-users and determine IT needs.
• Strong Microsoft 365 administration skills.
• Proficiency in PowerShell or similar scripting tools.
• Experience managing large macOS platforms is an asset.
• Focus on security and privacy, with troubleshooting and customer service skills.

Salary Range: $70,000 – $80,000/year plus annual bonus based on company performance.