Bilingual Customer Support Specialist

Diagram; Toronto; Hybrid; CAD 50,000 - 75,000; Full time

Job summary

A leading company in HR technology is seeking a Customer Success Specialist to ensure client activation and retention. This role involves understanding clients' needs, providing tailored solutions, and collaborating for outstanding customer experiences. The ideal candidate is bilingual, has strong communication skills, and a background in customer service. They will thrive in a dynamic workplace with opportunities for growth and impact.

Benefits

Competitive salaries and benefits

Flexible schedules

Inclusive work environment

Option to work from home

Qualifications

• At least 2 years of customer service experience.
• Experience in B2B customer service is a definite asset.
• Passionate about delivering an incredible customer experience.

Responsibilities

• Ensuring activation and retention of Collage clients.
• Providing tailored solutions and maintaining revenue.
• Collaborating with teams to deliver excellent client experiences.

Skills

Bilingual in French & English

Excellent communication skills

Strong proficiency in Microsoft Office and Excel

Education

Bachelor's degree or equivalent

Tools

Salesforce

Google Suite

Asana

Slack

Zoom

Job description

Collage - Specialist in Customer Success

Collage is reinventing how Canadian companies manage HR, payroll, and benefits.

We believe in encouraging people to do their best. We achieve this by reimagining how businesses handle HR, payroll, and benefits. Our revolutionary platform automates HR administration, allowing companies to focus on what truly matters—rather than tedious tasks.

Who are we? Collage is a self-taught team with a curious spirit. Behind our diverse experiences and talents is a shared desire to push our limits and improve things for our clients, each other, and ourselves. We also believe in supporting our employees to excel by providing resources and support to thrive in their roles. Together, we are shaping the future of HR in Canada.

Learn more about Collage. Collage is a part of People Corporation.

As a Customer Success Specialist, you will be responsible for:

• Ensuring activation and retention of Collage clients, both new and existing;
• Learning about your clients' businesses and industries, providing tailored solutions and configurations to meet their goals;
• Maintaining and increasing revenue by expanding clients' service portfolios;
• Collaborating with other Collage teams to deliver an excellent client experience;
• Providing outstanding customer service, support, and HR technology advice.

Tools we use:

Mac OS, Google Suite, Asana, Slack, 1Password, Salesforce, Intercom, Zoom, and of course, Collage.

What you need to have:

• Bilingual in French & English;
• At least 2 years of customer service experience;
• Bachelor's degree or equivalent;
• Excellent communication skills (spoken and written);
• Strong proficiency in Microsoft Office and Excel;
• Experience in B2B customer service is a definite asset.

We are looking for people who are:

• Curious;
• Achievers and self-taught;
• Passionate about delivering an incredible customer experience at every step;
• Looking to make an impact;
• Enthusiastic and comfortable with technology;
• Capable of contributing across multiple areas with a 'do what it takes' mindset;
• Able to take on leadership roles for major projects.

What we offer:

• An inclusive work environment for all;
• The opportunity to play a key role in a dynamic and growing team shaping the future of HR and benefits for Canadian businesses;
• Competitive salaries, flexible schedules, a robust employee benefits plan, and more;
• Honest and genuine care for our employees;
• The option to work from home or from our Toronto office near public transit.

If you think you're a good fit for the role but don't meet all the criteria, please still apply—we'd love to see your profile!

At Collage, we believe that creating a diverse and inclusive workplace is key to success. We encourage individuals from all backgrounds, experiences, and abilities, including minorities, to apply.