Reserve Engineer (On-site) - Edmonton Alberta, Canada

Cobalt AI; Edmonton; On-site; Full time

Job summary

Cobalt AI is seeking a Reserve Engineer to provide exceptional customer service and support for its robotic hardware. This contractor role involves maintaining and resolving hardware issues for robots, with flexible hours and opportunities to make a significant impact. Candidates should be excited about robotics and possess strong communication skills.

Qualifications

• Familiarity with hardware assembly and disassembly required.
• Knowledge of computer hardware and small electrical components is important.
• Experience with robotics is a bonus.

Responsibilities

• Learn and maintain robot hardware, provide field repairs.
• Communicate effectively with teammates regarding repairs and projects.
• Assist field operations and new robot deployments.

Skills

Robotics

Customer Service

Hardware Assembly

Electrical Components Knowledge

Excellent Communication

Education

Associate degree or higher

Tools

Basic Hand Tools

Job description

About Cobalt Robotics

www.cobaltrobotics.com

Cobalt Robotics utilizes a combination of human expertise, robotic technology, and omni solutions to effectively resolve any security incidents. Our dedicated team patrols and monitors sites 24/7 to proactively prevent break-ins, identify significant leaks, and provide our customers with visibility over their space, their assets, and their data.

Cobalt's team is composed of renowned technologists and security professionals and is backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue. In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times.

We’re looking for people who want to make an impact with us and help build a company that is known for its excellence in engineering, passion for progress, and dedication to customers.

About The role:

The Reserve Engineer (RE) is someone knowledgeable with computer hardware who provides our clients with top-notch customer service. The RE serves as Cobalt's "boots on the ground" and is part of our rapid-response field-operations team in case of hardware failures at a client site. Occasionally, REs assist with field projects and new robot deployments. The RE plays a crucial role in keeping our robots operational and our clients satisfied. Please note, this is not a remote position.

What You'll Do

1. Learn our robot hardware inside and out to service and maintain our machines. (Paid training provided)
2. Communicate with both technical and non-technical teammates regarding field repairs and projects.
3. Address and resolve hardware failures on our robots promptly and safely.
4. Assist with field operation projects and new robot deployments as needed.
5. Be dispatched to client sites within your area to resolve hardware issues 1-3 times a month (potentially more).
6. Report to a Regional Project Manager for tasking and delegation.

You're a Great Candidate If

1. You're excited about robotics, AI, machine learning, and eager to learn.
2. You are familiar with hardware assembly and disassembly (basic hand tools will be provided).
3. You have knowledge of computer hardware and small electrical components (training provided).
4. You are an excellent communicator, comfortable collaborating and receiving instructions via platforms like Slack, Google Meet, etc.
5. You are available weekdays from 9 am to 5 pm (flexible/on-call schedule).
6. You are open to support jobs after hours (5 pm-9 am) and on weekends (flexible/on-call).
7. You are presentable and comfortable speaking with clients from Fortune 100 & 500 companies.
8. You love providing excellent customer service.

Bonus Skills

1. Experience with robotics.
2. Experience with computer hardware and electrical components.
3. Experience working in a fast-paced startup environment.
4. Military or First Responder background.
5. Associate degree or higher.

Interested? Apply now!

Curious to see the robot? Check out our YouTube channel.

The Reserve Engineer is a 1099 contractor position at Cobalt Robotics and is NOT remote. Compensation ranges from $20 to $50 USD/hr DOE. Cobalt Robotics does NOT cover relocation expenses for this role.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.