Jobs at Lush in Canada

Position: Temporary Store Manager (12-month contract)

Contract end date may vary based on business needs.

Interview Plan

Ever wondered what it’s like behind the bubbles?#lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products
• An unconventional retail structure to support entrepreneurial spirit
• The opportunity for growth as Lush promotes from within

As a Lush Store Manager, you are a true leader who embodies our core values in everything you do. Whether you’re interacting with customers, motivating your team, or making important business decisions, you keep Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose in mind. These are more than buzzwords; they are a way of life.

As the Store Manager, you’re responsible for:

• Recruiting your team
• Training and developing your management team
• Training and developing your team on brand, product, and service

You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. It’s also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You’ll continuously assess your own performance and seek feedback, resources, and opportunities to grow and develop.

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and meets their needs.
• Building the Brand: educate customers and staff on brand values and articulate our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement.
• Product Passion: deepen product knowledge through continuous learning and make informed recommendations for every need.
• Driving Sales: apply strong business acumen and use metrics and reports to develop and execute business plans aligned with the American business strategy to achieve short- and long-term goals and improve KPIs.
• Leadership Practices and Staff Development: coach and develop the team by creating development plans, encouraging learning through Lush tools, and providing constructive feedback that inspires and motivates.
• Diversity, Equity, Inclusion, and Belonging: maintain a diverse team and inclusive environment by prioritizing DEIB training and collaborating with the team on solutions that promote equity and belonging.
• Engagement and Performance: balance analysis, experience, and perspective when making performance decisions and create action plans to improve staff engagement, showing empathy for personal circumstances.
• Recruitment and Selection: form teams with diverse styles and perspectives, uphold equal employment opportunity practices, and support staff growth in retail careers.

Operational Excellence:

• Policies and Procedures: prioritize shop compliance and ensure staff training and adherence to standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, daily communication, all within budget.
• Stock and Inventory: train and equip staff to follow rotation rules and manage ordering; use inventory reporting tools to create and execute plans to manage orders, inventory, and waste within budget.
• Visuals and Merchandising: create and execute merchandising plans to improve KPIs and train the team to maintain a clean and attractive store that follows brand standards to drive sales.
• Scheduling, Time, and Attendance: ensure the right number of staff with the right skills are scheduled at peak times and manage breaks and meals to support staff wellbeing and payroll accuracy within labor budget.

Required:

• 3-5 years managing in a retail environment
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours to meet shop needs including holidays, evenings, and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Strong track record of developing retail staff careers
• Proficient in Excel, Microsoft Office, and adaptable to other systems as required
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, and other characteristics protected by law.

Coquitlam Pay

$60,250 CAD

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Lush Cosmetics North America recognizes that our business operates on Indigenous territory across Turtle Island. Our facilities are located on the unceded territories of the Musqueam, Squamish, and Tsleil-Waututh, and on lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee, Wendat, and many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We act to repair past harm together with Indigenous communities, staff, customers, and leaders from organizations we work with.