Temporary Part Time Floor Leader - Woodgrove Mall

Lush North America; Nanaimo; On-site; Part time

Job summary

A leading cosmetics retailer in Canada is seeking a Part Time Floor Leader to support store management and drive sales. The role requires a passion for customer service and knowledge of skincare. Candidates should have supervisory experience and flexibility in scheduling. This position offers $22 CAD per hour and involves effective team leadership in a fast-paced retail environment.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Supervisory experience in coaching and training.
• Ability to thrive in fast-paced environments.

Responsibilities

• Drive sales and customer experience on the shop floor.
• Train and coach Sales Ambassadors on sales techniques.
• Manage cash handling, opening/closing processes.

Skills

Customer service experience

Sales techniques

Cash handling

Problem-solving

Knowledge of skincare

Team collaboration

Flexibility

Job description

Overview

Position: Part Time Floor Leader

Weekly: 20-29 hours

Interview Plan

Floor Leader

As a Floor Leader, you\'ll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You and fellow leaders work to ensure every aspect of the store operates effectively, delivering an exceptional customer experience, a motivated staff, and operational excellence.

Your day-to-day will be on the shop floor, where you\'ll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you\'ll help create a productive and enjoyable work environment, resulting in happy customers and employees. The Floor Leader role focuses on making a positive impact in the store environment.

Responsibilities

Sales & Customer Experience:

• Driving Sales: Use the StoreForce dashboard results to coach the sales team, adjust the shop floor structure to meet and exceed sales goals, take ownership for your results, and celebrate sales achievements with your team.
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals to drive sales, build loyalty, and create a positive store reputation.
• Building the Brand: Educate customers on Lush brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through the shop, community engagement, and traffic-driving initiatives.
• Product Passion: Increase product knowledge through ongoing learning and consistently make informed product recommendations.

Team Involvement:

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example, take ownership of development, seek feedback, and pursue opportunities to improve skills and abilities.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, collaboration, and recognizing each employee\'s unique contributions.

Operational Excellence:

• Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing registers, reconciling drawers, preparing nightly deposits, and securing the store daily. As required at your location, take deposits to the bank.
• Time and Attendance: Lead by example in attendance and punctuality. Monitor breaks to ensure scheduled rest periods, review daily communications, and keep the team informed for shifts, promoting preparedness and organization.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train the team on inventory practices and fresh standards, support inventory tasks, and use Visual Merchandising guidelines to adjust displays based on sales.
• Policies and Procedures: Support management to keep the store compliant and ensure staff follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Minimum 1 year of experience in customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving in day-to-day customer service operations
• Ability to thrive in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Woodgrove Pay $22 CAD

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Lush Cosmetics North America acknowledges that our business operates on Indigenous territories across Turtle Island. As a Canada-based company, our major facilities are on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, and on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our reconciliation and decolonization efforts align with the Truth and Reconciliation Commission of Canada, Calls to Action #92. We recognize that our facilities and staff operate on these lands as guests, and we commit to working with Indigenous peoples and communities to repair past harms together.