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AI Support Experience Specialist
Job summary
A technology and customer support leader offers an exciting opportunity for a role focused on designing and optimizing AI chatbots. You will be responsible for enhancing chatbot performance, collaborating with teams, and ensuring customer satisfaction. Ideal candidates should possess a relevant degree and strong communication skills. Benefits include competitive salary, unlimited PTO, and remote work flexibility. Join a mission-driven team dedicated to fair hiring and candidate privacy.
Benefits
Qualifications
- Experience in developing and optimizing chatbot playbooks.
- Understanding of voice AI conversation design.
- Exceptional written and verbal communication skills.
Responsibilities
- Design and optimize AI chatbot playbooks.
- Monitor and analyze chatbot performance metrics.
- Collaborate to enhance customer journeys.
- Develop documentation for customer issues.
- Analyze bot feedback for actionable recommendations.
Skills
Education
Tools
Employer Industry: Technology and Customer Support
- Salary up to $98,000
- Unlimited PTO and company-wide recharge days for work-life balance
- Remote‑first flexibility to work from anywhere in the world
- Competitive salary with equity options and comprehensive benefits starting on day one
- Access to wellness budgets and personal development funds to invest in your growth
- Weekly UberEats credits and travel discounts to enhance your lifestyle
- Design, build, and continuously optimize AI chatbot playbooks and conversational flows.
- Monitor and analyze chatbot performance metrics, identifying opportunities for improvement.
- Collaborate with cross‑functional teams to refine conversational design and enhance customer journeys.
- Develop clear documentation and escalation paths for unresolved customer issues.
- Analyze bot feedback and performance trends to inform actionable recommendations for improvements.
- Degree in Data Analytics, Communications, Marketing, Business, or a related field.
- Experience in developing and optimizing chatbot playbooks and understanding voice AI conversation design.
- Exceptional written and verbal communication skills, with experience in scripting for customer‑facing AI.
- Strong analytical skills to interpret performance data and turn insights into actionable recommendations.
- Proficiency in CRM software and data analytics tools, such as Excel, Looker, or Google Analytics.
- Hands‑on experience in AI chatbot management or customer automation platforms.
- Exposure to travel, fintech, or SaaS industries.
- Knowledge of communication frameworks like neurolinguistic programming or the Fogg Behavior Model.
- Strong project management skills with the ability to manage multiple priorities effectively.
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.